Bryan Lan Email & Phone Number

Taipei City, Taiwan

• Collaborate with sales and Customer Success Manager (CSM) to supply continuous Symantec professional service for the Core customers.• With cross products skills to cooperate with regional team to review the customers’ Symantec deployment, offer the extendable architecture, policy recommendation and migration plan based on the best practice.• With rich experience of Cyber Security solutions on pre-sales, PoC, implementation, troubleshooting, assessment and post-sales.• Offer account management and have good communication between the customers, partners, sales and technical teams.• Handle professional service project well, do on schedule and plan, on target and scope, communicate clearly, report progress regularly.• The speaker at Cyber Security events, introduce information security trends and Symantec solutions.• Assist the distributor and partners to promote Symantec business in regionally.

Taipei City, Taiwan

• Cooperation with regional partners to provide the customers recognized professional service.• Offers enablement services for Endpoint Security, Network Security, Information Security and Identity Security.• As Symantec Enterprise Division (SED) Designated Support Engineer (DSE) support on Endpoint Security, Network Security and Information Security, serving the customers located in China, Japan, Singapore, India, Australia and Hungary.• Offer account management, case management, escalation assistance and lifecycle planning for customers.• Handle technical support cases as well as product information, industry trends, threat information, best practices and other related information.

Taipei City, Taiwan

• Provide professional services over 25 customers in Taiwan and China.• Implementation of large-scale project management, architecture design, system optimization.• Have experienced technology on endpoint security, on-premise products, cloud solutions and good communication skills to make the customer success.• Perform demo, POC(Proof of Concept), troubleshooting, post-sales presentation and security advisory.• Perform residency service on security events analysis, policy tuning, sharing of security trend. • As a teamwork associate with Sales, SEs, the partners, the customers and technical support.• Security risk assessment on endpoint protection, data loss prevention, email security and internet access management. • Provide response guideline on new outbreak security threat.• Instructor of products training.

Taipei City, Taiwan

• Perform pre-sales presentation, demo and conduct POV(Proof of Value).• Provide technical assistance for sales opportunities.• Installations, troubleshooting of related products, POV result reporting and presentation.• Work closely with customer’s existing environment in the network architecture design, implementation and integration.• Ensure successful sales achievement and customer satisfaction through delivery of the highest quality pre-sales technical support.• Act as an interface between customer/partner and sales to resolve outstanding issues.• Provide and update specifications of tenders for products.• Instructor of customers and partners sales/engineers training.

Taipei City, Taiwan

Docutek is a professional information security distributor, and the biggest Websense partner in Taiwan. It also has other solutions for networking and hosting.• Provide technical assistance for Websense, including Web Security, Data Security and Email Security.• Perform product demo and conduct POC at customer and partner sites.• First tier customer support for technical issues, and contact technical support directly.• Product architecture planning and design.• Draft RFI and RFP responses.• Instructor of customers and partner sales/engineers training.• Supply security consultant, industry experience sharing and suitable suggestion for the customer.• Project Manager on team communication, schedule plan, policy review and tuning, make sure the task is performed to the fullest of the efficiency.

Taipei City, Taiwan

Content Software was a distributor for information security products. There were McAfee Email Gateway(Secure Computing, IronMail/CipherTrust) and Web Gateway(Secure Computing, WebWasher), Sourcefire(IPS), Trapeze Networks (Wireless Security), Code Green TrueDLP and Openfind MailBase(Mail Archive).• Managing the entire product line life cycle from strategic planning to tactical activities.• Create buy-in for the product vision both internally and with key external partners.• Sales and partners technical support, pre-sales.• Product education for the sales team on key features and differentiation.• Guide the customer POC.• First tier customer support for technical issues, and manage product technical support ticket. • Product architecture planning and design.• Draft RFI, RFP and RFQ responses.• Customer and partner training.• Research into competitive products.• Post-Sales for related security solutions.