Bryan Lan Email & Phone Number

Taipei City, Taiwan

• Collaborate with sales and Customer Success Manager (CSM) to supply continuous Symantec professional service for the Core customers.
• With cross products skills to cooperate with regional team to review the customers’ Symantec deployment, offer the extendable architecture, policy recommendation and migration plan based on the best practice.
• With rich experience of Cyber Security solutions on pre-sales, PoC, implementation, troubleshooting, assessment and post-sales.
• Offer account management and have good communication between the customers, partners, sales and technical teams.
• Handle professional service project well, do on schedule and plan, on target and scope, communicate clearly, report progress regularly.
• The speaker at Cyber Security events, introduce information security trends and Symantec solutions.

Taipei City, Taiwan

• Cooperation with regional partners to provide the customers recognized professional service.
• Offers enablement services for Endpoint Security, Network Security, Information Security and Identity Security.
• As Symantec Enterprise Division (SED) Designated Support Engineer (DSE) support on Endpoint Security, Network Security and Information Security, serving the customers located in China, Japan, Singapore, India.
• Offer account management, case management, escalation assistance and lifecycle planning for customers.
• Handle technical support cases as well as product information, industry trends, threat information, best practices and other related information.

Taipei City, Taiwan

• Provide professional services over 25 customers in Taiwan and China.
• Implementation of large-scale project management, architecture design, system optimization.
• Have experienced technology on endpoint security, on-premise products, cloud solutions and good communication skills to make the customer success.
• Perform demo, POC(Proof of Concept), troubleshooting, post-sales presentation and security advisory.
• Perform residency service on security events analysis, policy tuning, sharing of security trend.
• As a teamwork associate with Sales, SEs, the partners, the customers and technical support.

Taipei City, Taiwan

• Perform pre-sales presentation, demo and conduct POV(Proof of Value).
• Provide technical assistance for sales opportunities.
• Installations, troubleshooting of related products, POV result reporting and presentation.
• Work closely with customer’s existing environment in the network architecture design, implementation and integration.
• Ensure successful sales achievement and customer satisfaction through delivery of the highest quality pre-sales technical support.
• Act as an interface between customer/partner and sales to resolve outstanding issues.

Taipei City, Taiwan

• Docutek is a professional information security distributor, and the biggest Websense partner in Taiwan. It also has other solutions for networking and hosting.
• Provide technical assistance for Websense, including Web Security, Data Security and Email Security.
• Perform product demo and conduct POC at customer and partner sites.
• First tier customer support for technical issues, and contact technical support directly.
• Product architecture planning and design.
• Draft RFI and RFP responses.

Taipei City, Taiwan

• Content Software was a distributor for information security products. There were McAfee Email Gateway(Secure Computing, IronMail/CipherTrust) and Web Gateway(Secure Computing, WebWasher), Sourcefire(IPS), Trapeze.
• Managing the entire product line life cycle from strategic planning to tactical activities.
• Create buy-in for the product vision both internally and with key external partners.
• Sales and partners technical support, pre-sales.
• Product education for the sales team on key features and differentiation.
• Guide the customer POC.