- Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels- Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning- Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met- Ensure effective recruiting, onboarding, professional development, performance management and retention- Ensure compliance with national and local business regulations, and take appropriate action when necessary- Analyze internal operations and identify areas for process enhancement- Implement business strategies and plans that align with the short-and long-term objectives developed in tandem with CEO- Oversee operations and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets- Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

- You get the true meaning of inclusion and diversity. It is important in who you hire for your team and for the business and technical organization. - You communicate fearlessly to build trust. You bring a strong perspective that inspires change and motivates recruiters to develop simple solutions to complex problems.- You have experience supporting global/distributed organizations.- Drive our growth by retaining and growing our customers.- You meet regularly 1:1 weekly with your direct reports to ensure they understand their roles, expectations, and results.- You provide honest and direct feedback to your direct reports to improve their performance.- You meet regularly weekly with the Client Engagement Lead team to ensure the Delivery team is executing against the goals outlined in the SOWs.- You live our values and model the behavior you expect with the internal teams and our clients.- Partner with the growth team to ensure profitability of the business.- Constantly make us better, faster and more effective through up-leveling your teams skills and confidence.- Provide visibility that enables partnership through reporting & forecasting.- Have a voice in your P&L, cost controls, and solving problems.

- Lead and develop account teams to optimize client delivery- Create solutions that drive measurable & cost-effective results and delight clients with relationship skills- Manage a team of roughly 6-8 technical recruiters- Provide guidance, mentorship, and career development to teams- Bring to life innovative recruiting strategies to support the growing needs of the business

- Team management, responsible to mentor, develop, and perform performance reviews annually.- Determine, implement and report on sustainable cost improvements in our transportation network.- Ensure ASML products are delivered on time to our customers against agreed SLA’s through regular communication and alignment between the shipping team, our 3PL’s and stakeholders.- Get a profound understanding of transportation network and the associated cost levels in the USA region.- Freight Supplier Management- Carrier Portfolio Management- Provide data analytics to support the NPR procurement processes (RFQ’s).- Prepare and validate the gap between the current Transport Management System (TMS) adherence and the desired levels.- Determine and execute plan to manage the gap towards those levels together with stakeholders.- Connect to the project team to align on scope, plan, tracking and report on TMS adoption deliverables.

- Directly manages individual contributors, typically through the Staff Senior level.- Performs workload management and prioritization duties in support of operations for the functional area assigned.- Applies advanced functional knowledge to lead subordinate employees in producing work deliverables in support of departmental initiatives.Identifies opportunities and facilitates significant improvements to processes and systems.- Develops functional policies, procedures and guidelines.- Performs complex tasks under minimal supervision and has discretion to deviate from established procedures and guidelines.- Serves in a managerial capacity and has responsibility for performance management and professional development activities for subordinate workers.- Mentor and Motivate team members.- Resolve escalations and day to day issues that could impact the member experience.- Responsible for conducting weekly team meetings and huddles.

- Collaborate with Customer Service and Operations Teams to ensure local and overseas resources, issues and opportunities are elevated, prioritized and resolved- Implement and establish new accounts, procedures, lead customer business reviews, assist in development of new programs and develop customer relationships- Establish new business potentials for stronger business relationships among internal and customer stakeholders- Act in a team leadership capacity to coach and train customer service for Logistics Analysts and Operations team membersProvide problem resolution, customer satisfaction and identify potential business opportunities- Measure and report performance against established quality and process indicators using KPIs- Ongoing evaluation of service integrity and operations- Manage team bandwidth, back-up/training process and skills assessment- Maintain, establish and implement customer or program initiatives and procedures- Develop, monitor and manage continuously process improvement opportunities across multiple accounts and regions- Project and IT request management- Proactively identify trends, process improvements and customer needs and propose and implement solutions- Establish, implement, maintain and manage operations- Manage client-related projects coordinating cross-functional internal and external resources- Attract, retain, develop and coach workforce- Proactively develop and maintain customer relationships to meet and exceed customer expectations by providing clear escalation path and assisting in issue management and resolution

- Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing.- Provide customer service regarding order status and logistics issues.- Key decision making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.- Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.- Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice.- Monitors status of all open orders to ensure timely delivery.

- Building and managing customer relationships- Understanding customers’ financial needs and showing them how to get the greatest possible value from our products and services- Analyzing current customer relationships and proactively contacting customers with recommendations to help them achieve financial success- Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunities

- Make business decisions that greatly affect career as well as the bottom line for Enterprise- Gain responsibility for developing new business and maintaining current relationships - Responsible for understanding cost control, reading branch's P&L statement and understanding what it takes to run a profitable business - Deliver superior customer service - Effectively communicate, influence and interact with all types of customers, vendors and co-workers- Learn sales techniques to problem solving and conflict management to help market to local business partners and build relationships. Also, learned how to mentor, develop, manage and promote a staff of my own.