Bryan Low Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

• Analyzed and identified fraudulent customer trends and activity via Swift and internal DoorDash tools.
• Performed high quality audits of merchant businesses to verify the accuracy of information provided tocustomers.
• Investigated and analyzed customer turnover and presented trends to Product and Engineering to help design and implement strategies to recover customers after a negative experience.
• Managed incoming merchant and customer requests via Salesforce and the DoorDash App.
• Designed and implemented a SOP merchant outreach resource for agents to contact merchants via phone.
• Exceeded weekly team quotas and maintained a consistent QA accuracy score above 94%.

San Francisco, California, United States

• Performed complex audits of phone calls, portal submissions, and emails for a team of 50+ agents across multiple contact centers through a quality assurance platform (MaestroQA).
• Coached, trained, and provided in-person and remote performance feedback to agents and managers.
• Collaborated with the Legal and Compliance team to ensure ongoing Federal Credit Reporting Act (FCRA) compliance with industry regulations.
• Created and maintained the documentation of internal and external Operations knowledge based processes and procedures.
• Created and implemented an in-person and remote training program for Operations leadership, Quality Specialists and new agents.
• Analyzed and identified trends on multiple platforms including Zendesk and MaestroQA to collaborate with Quality Specialists and Operations leadership to locate areas of improvement.

San Francisco Bay Area

• Promptly resolve customer inquiries and complaints through telephone and e-mail support.
• Provide accurate, valid, and complete information to customers through multiple resources and platforms.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Follow procedures, guidelines and policies to meet regulatory compliance obligations.
• Interface daily cross-functionally with other departments and colleagues to meet personal and team developmental quotas.
• Consistently exceeded personal and team quotas weekly.

• Responded to fan and season ticket holder inquiries regarding the Oracle Arena, ticket plans, and the team.
• Served as a guest representative for venue information such as stadium layout, seating sections and emergency activity procedures, as needed.
• Worked closely with full time Guest Services in the execution of game night duties.
• Provided excellent customer service to coordinate and execute various events promoting the Golden State Warriors organization outside of game nights including: cultural festivals, season ticket holder appreciation.

San Francisco Bay Area

• Provided excellent customer service through communication and establishing personal relationships through multiple channels (i.e. phone, email, and in person).
• Resolved escalated customer support issues and exceptional cases in a calm, professional, and efficient manner.
• Reviewed, monitored, and engaged with a high volume of customers per day.
• Accurately documented all account activities and pertinent information.
• Handled complaints while adhering to compliance requirements to assure a mutually beneficial outcome for both customer and BearCom.
• Successfully trained, supervise, assign, and manage tasks and responsibilities assigned to the Rentals department including programing radios, attend to customer questions and issues, developing relationships with.

• Effectively receives, researches, and promptly answers customers inquiries regarding product, quantity, pricing and availability.
• Followed through and followed up to ensure event planning vendors and logistic agencies met customers deliverables.
• Managed complex customer orders by utilizing project management processes and technology at a high level to ensure events ran successfully.
• Documented accuracy and accountability of inventory.
• Executed radio operations for small and large venues including: Oracle Arena, Levi’s Stadium, Bill Graham Civic Auditorium, SAP Center, Moscone Center, Madison Square Garden, AT&T Park etc.