Bryan Lowry Email & Phone Number

• Effectively manage 408 room hotel and ensure four diamond service • Supervise a diverse employee workforce from multiple departments• Forecast and review hotel demand to maximize profit • Create and revise scheduling • Create/revise and enact policies and procedures • Assist Accounting team with billing concerns and reconciliation on a daily basis • Handle guest escalations and diffuse issues • Interview and train staff • Cooperate with management from multiple departments to complete guest rooming and billing issues. • Ensure all special requests are accurately handled for all guests

• Coordinated communication between customer and local offices for delivery, service and billing issues. • Provided excellent customer service, while maintaining high call volume. • Provided instruction on how to use website for billing and ordering.• Provided instruction to retail providers on how to operate propane cylinder vending machines. • Provided testing and feedback on system wide billing software implementation. • Crossed trained in multiple departments and frequently used in high volume periods.

Associate Of Science (A.S.), Environmental Conservation

Exchange Student