Managed deployment teams for new technologies.Managed, deployed, and implemented Network and UC Infrastructure Technologies.Produced Network and UC technology proposals, and gap analysis for leadership review.Managed technology budgets in excess of $700,000.Procured equipment, and professional services.Managed VARs for Professional Services.Managed full life-cycle of purchased products from Inception to Grave.Developed product descriptions and special billing agreements (contracts) to support cost recovery. Participated in the Emerging Technology Architect Committee.

Spearhead migration from TDM to VoIPDevelop and Document VoIP technologiesDevelop policies for VoIP deploymentSpearhead Implementation to Centralized SIP Trunking to PSTN

1. Manage and perform InterOps with providers for Inbound and Outbound Voice, and Contact Centers.2. Implement and Configure Cisco 2800 ISR for SIP Peering3. Manage and Implement AS5350 for PRI services4. Configure, Administer, and Maintain Call Manager 4.1, 7.0 and 8.0 Clusters.5. Troubleshoot and resolve T1 issues with vendors.6. Implementing VM servers via Altiris.7. Using Wireshark captures to troubleshoot customer premise equipment and the SBC.8. Manage Microsoft DPM for disk and tape backup of servers.Networking: Frame Relay, PPP, MPLS, OSPF, RIP, EIGRP, HSRP, ATM, Metro Ethernet, NBAR, QoS, CoS; VLAN, VTP, STP, TCP/IP, NAT, DNS, DHCP, 802.11, T.38 fax protocol, SRST, H.323, SCCP, G.711, G.729, and SIP. Hardware: Cisco routers (3800, 2800, 2600 series), and Cisco Catalyst switches (3550, 3560, 6500 series); Cisco IOS 12.x, Cisco ASA, Cisco Universal Voice Gateway (AS5350XM), Cisco Unified Border Elements, Cisco Communication Media Module, F5 Load Balancers, and Sipera UC-Sec Appliance.

1. Manage workloads of 10 customer service representatives which contributed to high customer satisfaction.2. Monitor and evaluate metrics for customer service representative performance that identified trends for proactive intervention.3. Develop, implement, and enforce procedures and protocols to form an organized and efficient service department.4. Customer retention management that resulted in better customer satisfaction and generated referrals for the sales team.5. Troubleshoot or escalate issues for resolution in a timely manner.

1. Add, move, and changes for customer base.2. Troubleshoot and resolve IP Phone ssues3. Troubleshoot and resiolve email and outlook client issues4. Customer router and switch installation5. T1 troubleshooting and startup

1. Maintain Construction Cost and Schedule that resulted in cost savings and value engineering for clients2. Manage Subcontractors which resulted in quality end-product, value engineering for the Owner, and on-time completion.3. Negotiate Contracts and Change Orders for cost savings and better end-product.4. Submital Process Management.5. Field Layout and Craft Management.6. Field and Shop drawing and analysis.