Bryan M. Johnson, Mba Email & Phone Number

Hartford, CT, US

Bloomfield, Connecticut, United States

• Member of a product strategy and experience practice that delivers ideas through design thinking, consumer product methodology and experience strategy frameworks focusing on coaching, case management, and behavioral.
• Shapes strategic business and technology solutions within the Clinical Technology and Care+ space.
• Accountable for prioritizing and managing flow of work through the Solution Kanban into Solution backlog.
• Liaison between Business & Technology, translating ideas into user stories & preparing development.
• Partners with others to define the end state architecture for the solution with respect to the enterprise.

Bloomfield, Connecticut, United States

• Effectively supported International Markets portfolio while collaborating with Business, Regional Product Owners, Technology, and other colleagues to support digital products & solutions from strategy through.
• Partnered with leaders to strategically identify consumer, market, and product expansion opportunities.
• Defined product strategy, key performance indicators (KPI’s), and goals in partnership with business.
• Achieved 20+ successful production releases introducing minimal defects & resolving open defects quickly.
• Introduced automation in regression testing to help improve overall stability & functionality of features.
• Integrated Teladoc into Cigna Envoy, offering virtual healthcare & future elimination of Cigna Wellbeing app.

Bloomfield, Connecticut, United States

• Leveraging Agile, meritoriously led technology replacement of Cigna Envoy (including managing a global team) to consolidate several complex systems into a single solution enabling streamlined product maintenance and.
• Replaced outdated technologies and processes enabling a single Salesforce platform to empower business to deliver ongoing enhancements reflecting on customer commitment to deliver continued improvements.
• Led implementation Single Sign-on (SSO) via Okta leveraging enterprise capabilities & improving registration.
• Leveraged reusable code assets developed for Envoy Member simplifying Envoy Client/Broker work.
• Defined & delivered post go-live stabilization/performance improvements resulting in 95% less service tickets.

Bloomfield, Connecticut, United States

• Reported to the Executive of Cigna’s internal marketing agency, responsible for leading and continuously evolving a team of digital designers & developers focused on delivering communications across a variety of.
• Ensured agency was abreast of latest trends & technologies. Provided digital vision, leadership, and management.
• Oversaw strategic direction leading a multi discipline team within a fast-passed client focused environment.
• Effectively partnered to develop client proposals with ideas that display strategic ability to meet business needs.
• Designated representative in client meetings presenting technology & digital marketing solutions, accountable for all output across both internal clients and external Cigna clients.
• Established digital framework that includes a collection of tools, code patterns, design templates, and application workflows used to create deliverables from strategy through execution.

Rochester, New York, United States

• Reported to the CMO, responsible for establishing and enhancing Sutherland’s digital presence and outreach. Effectively managed portfolio of websites and social media properties in support of various Business areas..
• Successfully developed and received approval to led the redesign of Sutherland’s corporate website resulting in 20% decrease in bounce rate, 30% improved time spent on website, and 15% increase in traffic
• Mobile optimized corporate website ensuring 32% of current traffic is now supported
• Developed and executed social media strategy consolidating footprint by 80%
• Implemented enterprise social media management platform to create, launch and measure campaigns in real time
• Refined corporate social media policy and designed employee-centric social media toolkit of best practices

Hartford, Connecticut, United States

• Successfully managed strategy team in support of business needs. Effectively managed multi-million-dollar budget, and eBusiness portfolio. Collaborated with Business and IT successfully delivered projects on time and.
• Directed oversight of multi-million-dollar enterprise digital portfolio including customer profile, analytics, e-communications, content management, search, personalization, and self-assisted support.
• Established foundational strategies for digital solutions and experiences. Led large business, technical teams and agency resources in the execution of complex, innovative and transformational initiatives.
• Led implementation of Single Sign-on (SSO) across all Digital channels increasing registration rates by 60%
• Enhanced Consumer, Commercial, Claims, and Wealth Management businesses planning, designing and developing digital capabilities.
• Spearheaded Connected Customer Experience strategy, resulting in $5M new premiums within first year, bridging phone and digital across multiple devices to deliver Omni-channel experiences.

Hartford, Connecticut Area

• Recommend emerging opportunities partnering with Business and aligning to strategic agenda. Successfully led several enterprise initiatives including mobile, social media, loyalty, telematics, and location aware.
• Influenced organization on Mobile technology, generated funding, and led Mobile team to develop first ever consumer mobile application offering customers a way to submit a claim; nominated for Chairman’s Award
• Co-led Social innovation for Small Commercial Agency Business generating $97M new premium
• Managed knowledge framework, and authored Content Strategy & Community Management guide
• Co-Founded Reverse Mentoring program mentoring executives on technology, social media, current trends

Hartford, Connecticut, United States

• Collaborated with Business & Technology leaders to design customer focused user interfaces for multiple Lines of Business. Led all user experience design activities for internal and external customer/partner websites.
• Led redesign of The Hartford’s Small Commercial online quoting tool for Agents, reducing wait time by 50%
• Developed user experience for award winning Auto Insurance web site, which Forbes cited as delivering the most satisfying auto insurance shopping experience among all carriers, receiving a perfect five-circle overall

Hartford, Connecticut Area

Hamden, CT

• Developed Quinnipiac Universities first-ever Digital Interactive Communications curriculum focused on principles and best practices of creating content for distribution across various devices/channels

Torrance, CA

• Standardized Nissan Motor Corporation’s global online presence managing budget and supervising team.
• Led redesign http://www.nissan-usa.com managed $8M budget and supervised technical team of 10

Burbank, CA

• Led design of Disney Magic Connection offering interactive activities and localizing content for international use
• Designed marketing including emails, landing pages, and brand identity for http://www.disneyblast.com

Master Of Business Administration (With Honors)

Bfa In Graphic & Web Design W/Minor In Marketing & Communications (With Honors)

Activities and Societies: Soccer, Honor Society, National Deans List Scholar, Film & Media Society, Board of Designers

Hfi User Experience Analyst™ (Cxa) Program, Web Design / Usability Concentration

Human Factors International, Inc. (HFI) is the world leader in user-centered design. We offer a complete usability suite – consulting.