Member of a product strategy and experience practice that delivers ideas through design thinking, consumer product methodology and experience strategy frameworks focusing on coaching, case management, and behavioral.• Shapes strategic business and technology solutions within the Clinical Technology and Care+ space.• Accountable for prioritizing and managing flow of work through the Solution Kanban into Solution backlog.• Liaison between Business & Technology, translating ideas into user stories & preparing development.• Partners with others to define the end state architecture for the solution with respect to the enterprise.

Effectively supported International Markets portfolio while collaborating with Business, Regional Product Owners, Technology, and other colleagues to support digital products & solutions from strategy through development.• Partnered with leaders to strategically identify consumer, market, and product expansion opportunities.• Defined product strategy, key performance indicators (KPI’s), and goals in partnership with business.• Achieved 20+ successful production releases introducing minimal defects & resolving open defects quickly. • Introduced automation in regression testing to help improve overall stability & functionality of features.• Integrated Teladoc into Cigna Envoy, offering virtual healthcare & future elimination of Cigna Wellbeing app.• Defined then established mobile application support function leveraging current enterprise resources & tools.

Leveraging Agile, meritoriously led technology replacement of Cigna Envoy (including managing a global team) to consolidate several complex systems into a single solution enabling streamlined product maintenance and quick access for international Customers, Clients, Brokers and Health Providers to manage healthcare accounts online.• Replaced outdated technologies and processes enabling a single Salesforce platform to empower business to deliver ongoing enhancements reflecting on customer commitment to deliver continued improvements.• Led implementation Single Sign-on (SSO) via Okta leveraging enterprise capabilities & improving registration.• Leveraged reusable code assets developed for Envoy Member simplifying Envoy Client/Broker work.• Defined & delivered post go-live stabilization/performance improvements resulting in 95% less service tickets.

Reported to the Executive of Cigna’s internal marketing agency, responsible for leading and continuously evolving a team of digital designers & developers focused on delivering communications across a variety of platforms and tactics.• Ensured agency was abreast of latest trends & technologies. Provided digital vision, leadership, and management.• Oversaw strategic direction leading a multi discipline team within a fast-passed client focused environment.• Effectively partnered to develop client proposals with ideas that display strategic ability to meet business needs. • Designated representative in client meetings presenting technology & digital marketing solutions, accountable for all output across both internal clients and external Cigna clients.• Established digital framework that includes a collection of tools, code patterns, design templates, and application workflows used to create deliverables from strategy through execution.• Collaborated with Cigna’s digital leadership to develop first-ever “Digital Experience Standards” offering a consistent online experience through visual foundations, components, and templates.

Reported to the CMO, responsible for establishing and enhancing Sutherland’s digital presence and outreach. Effectively managed portfolio of websites and social media properties in support of various Business areas. Developed business cases, influenced Executive funding decisions, and managed digital marketing budget.• Successfully developed and received approval to led the redesign of Sutherland’s corporate website resulting in 20% decrease in bounce rate, 30% improved time spent on website, and 15% increase in traffic• Mobile optimized corporate website ensuring 32% of current traffic is now supported• Developed and executed social media strategy consolidating footprint by 80%• Implemented enterprise social media management platform to create, launch and measure campaigns in real time• Refined corporate social media policy and designed employee-centric social media toolkit of best practices

Successfully managed strategy team in support of business needs. Effectively managed multi-million-dollar budget, and eBusiness portfolio. Collaborated with Business and IT successfully delivered projects on time and within budget.• Directed oversight of multi-million-dollar enterprise digital portfolio including customer profile, analytics, e-communications, content management, search, personalization, and self-assisted support.• Established foundational strategies for digital solutions and experiences. Led large business, technical teams and agency resources in the execution of complex, innovative and transformational initiatives.• Led implementation of Single Sign-on (SSO) across all Digital channels increasing registration rates by 60%• Enhanced Consumer, Commercial, Claims, and Wealth Management businesses planning, designing and developing digital capabilities.• Spearheaded Connected Customer Experience strategy, resulting in $5M new premiums within first year, bridging phone and digital across multiple devices to deliver Omni-channel experiences.• Re-engineered HR application process for candidates, recruiters, hiring managers by reducing time spent by 50% and eliminating paper -- recipient of the HR Excellence Award presented for strong leadership/project execution• Developed & Implemented SharePoint strategy improving Employee experience and fostering collaboration

Recommend emerging opportunities partnering with Business and aligning to strategic agenda. Successfully led several enterprise initiatives including mobile, social media, loyalty, telematics, and location aware technologies.• Influenced organization on Mobile technology, generated funding, and led Mobile team to develop first ever consumer mobile application offering customers a way to submit a claim; nominated for Chairman’s Award• Co-led Social innovation for Small Commercial Agency Business generating $97M new premium• Managed knowledge framework, and authored Content Strategy & Community Management guide• Co-Founded Reverse Mentoring program mentoring executives on technology, social media, current trends

Collaborated with Business & Technology leaders to design customer focused user interfaces for multiple Lines of Business. Led all user experience design activities for internal and external customer/partner websites, interactive tools, and applications.• Led redesign of The Hartford’s Small Commercial online quoting tool for Agents, reducing wait time by 50%• Developed user experience for award winning Auto Insurance web site, which Forbes cited as delivering the most satisfying auto insurance shopping experience among all carriers, receiving a perfect five-circle overall

• Developed Quinnipiac Universities first-ever Digital Interactive Communications curriculum focused on principles and best practices of creating content for distribution across various devices/channels

Standardized Nissan Motor Corporation’s global online presence managing budget and supervising team.• Led redesign http://www.nissan-usa.com managed $8M budget and supervised technical team of 10

Led design of Disney Magic Connection offering interactive activities and localizing content for international use• Designed marketing including emails, landing pages, and brand identity for http://www.disneyblast.com