Managing the company’s quality management system, certification to ISO 9001 and developing the framework for the implementation and management of QM systems for new G4S Facilities Management Operations.Managing the company's Security Industry Association Approved Contractor Scheme approval and National Security Inspectorate Guarding Gold certification.Provide guidance to operational contracts on the development and registration of their quality assurance management systems to the ISO9001 standard.Conduct audits of the business systems reporting back to executive management on the performance of the system.Monitoring customer perception of the company's performance.

Responsible for ensuring alloy materials received fro suppliers were all correctly identified and accompanying paperwork contained full traceability details for each batch supplied detailing the correct chemical composition required to meet each material standard declared by the supplier.Responsible for ensuring that alloy materials supplied to customers were the correct size and alloy requested. Verifying that fully traceable certification was provided to each customer and signing off as a CAA, Rolls Royce, Dowty, Westland etc. approved signatory.Responsible for the investigation and resolution of complaints with customers and issues relating to the supplied certifications and materials.Key member of the team implementing and maintaining a new computerised stock control and sales ordering system for the company in 1998.Standards Librarian for the company, ensuring that copies of all relevant standards were obtained, catalogued and stored so as to remain fully accessible to staff. Maintenance of the standards archive ensuring copies of old materials standards retained securely for historical orders.