Server administration including Windows Server, Exchange Server, SQL Server, and other related technologies.Desktop administration.Active Directory and Exchange migration.Network troubleshooting, administration, and installation.Data backup implementation, automation, and recovery strategies.

Assist with hardware, software, and configuration issues on mobile platforms. - Smartphone, tablet, legacy phones, and accessories. - Apple iOS, Android, and Windows Phone operating systems. - Recommend data backup & storage best practices.Determine root cause for GSM/LTE cellular network and Wi-Fi/IMS calling issues. - SIM/network registration & activation. - Visually audit account and network provisioning. - Ensure customer device settings are optimal.Manage call metrics by providing exceptional customer service and addressing customer complaints.Leverage T-Mobile tools, systems, and community resources to resolve issues quickly.File tickets with engineering and other teams as necessary.

Assess business needs, evaluate hardware and software technology, propose solutions, and follow up by closing business.Manage scheduling demands and prioritize requests to provide timely response to multiple customers with limited direction.Troubleshoot issues impacting business continuity and make recommendations to minimize loss of future productivity.Support and deploy Microsoft Server products from Windows Server 2003 to Windows Small Business Server 2011.Troubleshoot application issues with Exchange Server, SQL Server, SharePoint, and other business products.Configure network routers, switches, and access points.Repair hardware and software for PC's as well as Apple products.Troubleshoot email delivery and spam issues.Running network, phone, and other data/signal cables.

Expedited sales of in stock systems by creating and maintaining customer facing inventory spreadsheet and web site.Implemented business process change to accomodate quick sales with customers by preparing notebooks for sale after receiving stock from vendors.Performed business analysis of complex solutions.Provided phone sales and support for PC Hardware, Microsoft Windows XP/Vista/7 OS, Microsoft Office software, and malware/virus removal at customer site and in shop.Analyzed and implemented new and upgraded wired and wireless network equipment.

Ensured excellent customer service and experience for customers.Coordinated sales and marketing efforts for retail, fund raising, and catering business.Managed two dozen employees including recruiting, interviewing, scheduling, payroll, and training.Tracked inventory levels and scheduled deliveries to minimize cost and maximize product quality.Performed business functions regarding periodic reporting, cost analysis, and cash flow.Ensured licenses and other municipal code requirements stayed current.

Shipped $20M revenue in a competitive Small & Medium Business market.Maintained an above average close rate of 25%.Consistently exceeded 40-80 calls per day.Probed deep in to opportunities to maximize revenue, ensure complete solutions, and maintain greater than 4% accessory attach rate.Consistently exceeded sales quotas.Recommend solutions for small/medium business.Configured server hardware including tower, rack, and blade architectures.Provided turnkey and add-on storage solutions with DAS, NAS, and SAN technologies.Informed customers on fail-over and backup solutions.Recommended configurations to achieve desired performance thresholds.Delivered Microsoft and other software solutions.Managed orders and other requests through multiple corporate systems.Provided advanced rack and power configurations based on customer data center requirements.Mentored new sales reps and participated in knowledge transfer with colleagues.

Streamlined efficiency by scripting Outlook/Exchange profile creation and setting default printer based on location.Provided exceptional customer service with a great attitude regardless of shift; holiday, evening, day, and on-call.Communicated with users for localized and system wide issues using the most effective means.Created and maintained technical documentation for end users and department use regarding training, policies, procedures, and department technical specifications.Participated in on-call coverage rotation to take ownership of critical issues to minimize business impact and coordinate with vendors and department specialists.Administered corporate systems including Microsoft platforms, and other clinical/business systems in a heterogeneous environment.

Supported customer hardware and software via phone and face to face.Assessed customer needs to recommend hardware and software purchases and upgrades.Scripted Windows 95/98 installations with Microsoft’s OEM system builder program to increase productivity.

Represented the information services department and coordinated help desk operations from initial contact to final resolution.Coordinated Y2K hardware and software upgrades.Managed user accounts in a mixed Windows/Novell Netware (NDS) environment.