Bryan Manuel Email & Phone Number

United States

• Manage daily warehouse operations and a team of 20 operators, ensuring efficient workflow.
• Implemented a new inventory management system, reducing errors by 15%.
• Coordinated workloads and provided support, achieving a 95% on-time delivery rate.
• Fostered a culture of safety, resulting in a 50% decrease in workplace incidents.

• Performed various roles including forklift operation, machine operation, and assembly, achieving a 98% productivity rate.
• Adapted quickly to new assignments and maintained high productivity levels.

• Resolved 95% of customer inquiries related to benefits, eligibility, and claims on the first contact.
• Educated customers on selecting the best benefit plans and managing their health, resulting in a 20% increase in customer satisfaction.
• Provided timely updates on pre-authorizations and pre-determination statuses, improving process efficiency by 10%.

• Acquired 200+ new customers and addressed service issues for 100+ current customers monthly.
• Assisted with payments and maintained high service standards, contributing to a 15% increase in customer retention. Organized meetings for executives and coordinated availability of conference rooms for participants..

• Set up services for 150+ customers for cable television, internet, and home phone monthly.
• Processed payments and negotiated service agreements, resulting in a 10% increase in sales.
• Processed cash and credit payments rapidly and accurately.
• Negotiated prices, terms of sale and service agreements.

• Assisted 100+ customers monthly with acquiring services and resolving service, billing, or residential issues.
• Managed high call volume with tact and professionalism, maintaining a 95% customer satisfaction rate.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Managed high call volume with tact and professionalism.

• Monitored industry statistics for oil and gas industry, followed trends in trade regarding the power industry.
• Prepared financial pages for presentation to senior management, contributing to strategic decision-making.
• Conducted market analysis that led to a 10% increase in market share.
• Knowledge of principles and processes for providing customer and industrial services.
• Prepared financial pages for presentation to senior management.