Bryan Marriott Email & Phone Number

Baltimore, MD, US

Baltimore, Maryland, United States

• Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
• Controls user access and passwords.
• Proposes and implements system enhancements that will improve reliability and performance of system.
• Monitors usage and performance.
• Trains personnel on system usage.
• Troubleshoots server, software and hardware issues.

Baltimore, Maryland Area

Serve as a Tier I Service Desk Analyst on a contract with Center For Medicaid/ Medicare Service 15-50 calls on a daily basis providing troubleshooting and technical assistance Answer service desk calls using desktop phone apps called InContact by Ring Central Log and manage all incidents using the application ServiceNow Triage incoming tickets.

Catonsville, MD

 Served as Tier 1, and 2 contact for users via phone, email and voicemail Managed and Troubleshoot Active Directory configurations including(unlocking accounts, password resets, configuring log on scripts, adding and removing security groups).  Document all customer contact and activity, including troubleshooting steps and problem resolution across.

Owings Mills, Maryland

• Support multiple client facing ADP systems including ADP PayExpert, WorkForce Now, PC Payroll for Windows, ADP Reporting, ADP Mobile
• Handle installations and troubleshooting of Support internal systems including Mainframe, SQL Reporting, Security, E-access/Clarify (Case Management)
• Resolve issues with ADP Payroll Software including PayExpert and PC Payroll for Windows.
• Scheduling payrolls and assisting with client set up and options.
• Complete general ledger maintenance and troubleshooting.
• Answer the phone in a call center in regards to benefits and payroll for a corporation of 14,000 employees with multiple Unions and internal companies.

Towson, MD

- Provided exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs. - Built customers confidence by making their experience comfortable, simple and by solving their issues.- Assisted customers with service activation's, changes and bill payments, responding to.

Timonium, MD

-Answer user inquiries regarding computer software or hardware operation to resolve problems.-Assist users to diagnose and solve data communication problems-Provide users with technical support for computer problem-Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications-Maintain the.