Bryan Martinez Email and Phone Number

My primary job is to be the point of contact for medical manufacturing facilities, multi-tenant commercial buildings, apartment complexes and education institutions. My expertise is in operations, abiding by SOP’s, GMP and EHS standards within my lifesciences portfolio. I manage, lead, train, perform corrective action, hire and promote employees under my supervision. I participate in audits, good documentation practices and train employees on working in controlled spaces/clean rooms and abiding by good gowning practices within controlled spaces. I oversee an engineering department within our facility services portfolio as well. I partake in up selling extra services within janitorial and engineering, and resolve issues, operationally within my team, and as a trusted point of contact for my clients.

Facilitation of training for staff, franchise owners, regional operations managers, senior district managers, and district managers in different regions, including San Diego, San Francisco, Phoenix, Dallas, Fort Worth, Austin, Houston, San Antonio, Atlanta, Tampa, Orlando, Miami, DC, Raleigh NC, Charlotte NC, Denver Colorado, New York, and New Jersey while providing assistance in responding to customer complaints with the district managersCompletion of various duties which include formulation of content, accomplishment of administrative works, presiding of meetings with franchise mentor and new franchise owners, interaction with vendor partners, and organization of Virtual Zoom trainings to 80 to 100 people at one timeImprovement of franchisees’ revenue and their operational knowledge by supporting them to become successful business owners and their company to become franchisor in the janitorial and integrated facilities services industryCultivation of solid partnerships with franchisees and internal team membersProvision of national trainings and performance support for methodical development and implementation, involving franchise owners’ brand, operating standards, revenue, and business metrics to attain business strategy and goalsNegotiation of equipment pricing with the current vendors through employment of strategic techniquesInstrumental role in keeping the 98% retention rate in customer cancelations throughout the company in an ongoing training and development

Administration of a $2.1M portfolio that consist of 97 buildings and 30 franchise ownersAccountability for building of long-term business relationships with customers, expansion of business with new and existing customers, and attainment of account retention objectives, while acting as liaison between franchisees and customersManagement of facility services for Fortune 500 companies and large private firms in the Southern California territory such as Los Angeles, Orange County, San Bernardino, San Diego, and VenturaPresiding over of training to new franchise owners on ways to enhance portfolio, resolve problems, direct janitorial business, and deal with business license, as well as permits and safety regulationsHeadship of textbook training on the janitorial operations and commercial cleaning procedures of the company, while handling heavy duty equipment training, chemical use, and professional cleaning servicesControl of monthly and quarterly accounts by conducting audits, rounding, inspections, and quality assuranceCoordination of day-to-day facility services carried out with facility managers, property managers, and presidents of companiesConsistent achievement of quarterly retention percentage at 98% and higher, as well as profit-sharing and sales quota bonus throughout the years

Execution of all 24/7 facility service operations, in alignment with client’s specifications and quality expectations, while dealing with site visits in multiple shiftsFulfillment of key responsibilities which involve accounts maintenance, client relations and satisfaction, and service delivery to meet client needs, expectations, and standards.Direction to multiple major accounts involving FedEx, Marriott, Dunn-Edwards Paints, Dollar Shave Club, Banner Banks, HomeStreet Bank, Carnival Cruise Line, and Burlington Northern Santa Fe (BNSF) RailwayOversight of numerous franchise business owners and development of businesses from current client base.Employment of communication and organizational skills in strengthening account relationships with facility managers and franchise ownersActive involvement in quarterly meetings with property managers to formulate effective solutions to any inconsistencies in the scope of workSupervision to 80 buildings and 40 franchise owners through proven leadership expertiseSubstantial contributions in obtaining goals and objectives of the company, thus receiving the following accolades:— Trip to Cabo San Lucas with the regional director, president, and vice president due to account retention target achievement; and— Profit-sharing bonus each quarter due to attainment of sales quota and account retention target;Consistent accomplishment of quarterly retention percentage through the entire year by 96% and higherPivotal role in successfully selling tag jobs such as professional window cleaning, strip and wax, professional carpet cleaning, and post-construction clean up between $5K to $7K a monthSuccess in the operations by receiving promotion from field quality representative to district operations manager within the first five months of employment through attainment of $70K in accounts with the current portfolio of $110K that continuously expanding.

Inspection of client sites on a daily basis to guarantee provision of highest quality of service to customersFacilitation and completion of all necessary field inspections that encompassed reports and logsCommunication of identified customer and potential concerns to the district managerIdentification and coordination of underperforming franchisees with the supervisor

Sales. Inbound Call center atmosphere. Outbound sales. Visited my accounts. Face-to-face sales.

Automotive Sales

Sales & finance.