Bryan Matos Email & Phone Number

Miami/Fort Lauderdale Area

Ensure excellent client care. Supervise scheduled activities including providing discussion group leadership/ facilitation, specific topic lectures, and video presentations; resident community and enforce policies, rules, and regulations in order to provide a safe and secure environment for staff, residents, and visitors to The Rock Centers as well as our neighbors. This includes contacting the Clinical Director or on call staff as necessary.

Miami/Fort Lauderdale Area

• Inspired each and every team member to perform and produce their best.• Determined the duties and responsibilities of my direct reports.• Analyzed the individual performance of each team member and motivated them to perform even better.• Organized trainings and coaching's to improve the performance of the members who were lagging behind.• Assisted supervisor with reporting and strategies to improve our overall team goal.• Reported any problem or fault to the department manager or supervisor.• Offered solutions to upper management regarding our teams development.Previous Positions: Case Manager/Outreach• Determined if our members were “actually eligible” for any state programs.• Reviewed all documentation of our member’s to ensure all paperwork were submitted properly to the state.• Assisted our member’s with the application process for state programs from beginning to end.• When our member’s needed certain documentation required by the state and the member couldn’t obtain that information, we attained all paperwork necessary on behalf of the member with an authorization of assistance form.Member Services Representative /Advocate• Meet production/departmental and quality goals by conducting telephonic outreach activities to review and assess health plan member’s eligibility.• Reviewed and analyzed health plan member correspondence and/or inquiries for the purpose of transferring the most qualified cases.• Maintained and followed-up of inbound and processed correspondence and/or inquiries from Altegra's Health Outreach; maintained current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of Altegra Health's Outreach Operations.• Participated in Altegra Health staff and operational development programs.

Miami/Fort Lauderdale Area

• Greeted and welcomed potential clients; took guests on resort tours, presented our products and followed financial guidelines.• Presented vacation ownership products and programs to our guests/clients and potential owners to generate maximum net sales volume, while maintaining a professional and ethical representation of the company.• Developed and managed new accounts. • Closed timeshare deals.

Miami/Fort Lauderdale Area

• Interacted daily with patients and medical personnel to sell medical products.• Launched more than ten new products and broke sales records each time.• Developed effective method to quickly target qualified leads.• Trained new sales associates for the company.

Miami/Fort Lauderdale Area

• Greeted and welcomed potential clients and provided excellent customer service.• Closed timeshare deals.

Miami/Fort Lauderdale Area

• Achieved unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients. • Assumed responsibility for the entire sales process, including: Getting to know the client via an in-depth interview. • Accommodated the client's product preference via presentation and demonstration. • Prepared the client for ownership with a smooth and thorough delivery that accommodated all of the client's expectations. • Established a sustained consultative relationship with each client. • Followed up with prospects, utilizing various methods of communication. • Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing. • Made effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car. • Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.

Miami/Fort Lauderdale Area

• Provided Customer Service/Care.• Offered various discounts on communication products.• Performed “Follow-Ups” to previous clients for extended packages.