I currently oversee the Technical Support Center (Help Desk), Hardware Support (Deployments), IT Training and Onboarding, Core Application Support, IT Asset Management, and CRM Administration.

• Served as Project Manager in the selection of a new ERP software solution• Monitored and performed maintenance for the existing ERP software solution which utilized IBM Power I servers• Configured multiple WAN and LAN networks, including initial setup and segmenting• Maintained and monitored web activity via Sonicwall• Sales Coordinator of National Distributors• Developed new marketing plan for use in the Distribution channel• Created marketing material for print and web

• Served as a Liaison between IT Department, Medical Staff, and Administration• Monitored and performed maintenance for the Electronic Health System which utilized IBM Power I servers. Maintained an uptime of 99.98% in the calendar year 2014• Utilized MIMIX HA software• Implemented original VMWare setup in 2012• Migrated to a new VMWare in 2015. Successfully migrated all VMs to new environment with minimal downtime• Project Manager and Executive Sponsor for implementation of MedHost EDIS (ED Software)• Project Manager for implementation of NextGen (Clinical Software)• Project Manager for implementation of Avreo (Digital PACS)• Supervised implementation of Sectra interface (Digital PACS)• Coached and developed staffs on software application best practices and protocol to maximize productivity• Selected as one of the initial hospitals in Illinois to connect to IL Health Information Exchange and coordinated efforts with the State of Illinois• Project Manager for Beta project of Bi-Directional lab interface between NextGen and MedHost EMR software• Assisted in the implementation of RayPax (Digital Pacs)• Chaired a committee and oversaw all IT process pertaining to attestation of Meaningful Use Stages 1 and 2. Fairfield Memorial Hospital was the 7th hospital in the nation to successfully meet all Stage 2 requirements• Configured multiple WAN and LAN networks, including initial setup and segmenting• Maintained and monitored all activity via Cisco ASA • Continuously monitored and set rules for Barracuda Web Filter 310• Setup VLANS and configured all network switches which were primarily Oracle(Nortel)• Migrated a simple workstation environment completely over to an AD based environment• Served as Security and Privacy Officer

• Successfully developed all policies and regulations with the creation of the Marketing Department• Developed a progressive marketing plan• Developed and maintained an online presence at www.fairfieldmemorial.org• Developed all print and electronic advertisements and press releases• Leveraged industry trends in customer industries/marketplaces to shape value-added solutions• Promoted branding initiatives by creating and implementing marketing strategy for a 163-bed facility to maximize outreach• Maintained a highly visible presence with the local and regional market areas• Served as Foundation Director

• Proactively identified and solved complex strategy problems that impact sales management and business direction• Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.• Elevated new business opportunities, implementing effective networking strategies

• Responsible for sales and staff in the Indiana/Ohio/Kentucky Region of Telecom products via electrical distributors• Grew customer base by identifying needs to deliver relevant product solutions that adhere to client budgets/schedules• Streamlined operational efficiencies, tracking weekly sales to develop senior leadership reports for corrective action planning• Expanded territory by successfully cold-calling distributors, contractors, OEMs, architects, and engineers, and negotiating profitable contracts• Reduced financial discrepancies by executing meticulous forecasting and budget control

• Expanded territory by successfully cold-calling distributors, contractors, OEMs, architects, and engineers, and negotiating profitable contracts• Strengthened profit opportunities by effectively managing time/resources to meet sales objectives

• Increased territorial sales by 400% and managed new business accounts to ensure optimal profitability.• Proactively identified and solved complex strategy problems that impact sales management and business direction• Secured sales by providing recommendations to promote brand effectiveness and product benefits• Improved profitability by 75%, developing pipeline utilizing multiple sales penetration strategies.• Streamlined operational efficiencies, tracking weekly sales to develop senior leadership reports for corrective action planning• Increased North Texas market sales volume by managing accounts and building rapport• Created professional sales presentations to creatively communicate product quality and market comparisons• Sustained customer base by facilitating market research to formulate brand strategies.• Reduced financial discrepancies by executing meticulous forecasting and budget control• Ensured client satisfaction ratings by timely offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges• Cultivated long-term relationships with clients to achieve customer objectives