 Enhanced operational efficiency and productivity by preparing and managing budgets, accounts, and costs. Developed effective business plans to align strategic decisions with long-term objectives. Assessed reports to evaluate performance, develop targeted improvements, and implement changes. Evaluated suppliers to maintain cost controls and improve operations. Provided support for 50+ franchisees. Managed HR and payroll via Paychex for all corporate team members. Promoted from Director of Store Operations to General Manager.

 Initiated and performed testing, training, and debugging on company website prior to launch. Gathered, organized, and input information into digital database. Generated reports detailing findings and recommendations. Performed HR duties such as interview & selection, onboarding, and TM Handbook creation. Managed legal licenses in multiple states.

 Developed, implemented, and managed business plans to promote profitable food and beverage sales. Analyzed variances and implemented corrective actions to increase average meal checks and customer visits. Set clear expectations and created positive working environment for team members. Orchestrated positive guest experiences by overseeing every area of FOH operations. Directly managed 100+ team members in multiple outlets, generating $9M in annual revenue. Promoted from Restaurant Supervisor to Sr. Restaurant Supervisor to General Manager.