Trainer And Content Developer (Contractor – Tcs)
Current• Design, produce, and deliver live, virtual, and video training for various training programs• Show versatility through training facilitation for 10 apps, and over 30 topics, teaching technical and soft skills, and SaaS internal customer enablement• Guided team to 100% compliance with DE&I through training research and Gap Analysis• Pivot between ADDIE and SAM models to create quality content for stakeholder’s needs that use waterfall and Agile methodologies• Refined ILT and video development processes through creation of automation workflows, process maps, and support documentation• Collaborate cross-functionally with SMEs across Apple on both regular and special projects