• Interface with customers and Business Unit, on a day to day basis, to ensure customer satisfaction for rework and NPI team projects• Develop MPIs (Manufacturing Process Instructions) and Process Flow Charts for SMT, Box Build (System Integration) and rework assembly process based on customer documentation• Develop rework, SMT reflow and Wave soldering profiles • Created rework procedures and logs for tooling, rework setup sheets and daily logs• Created procedures/work instructions for various equipment and SMT assembly processes • Assisted team members with developing FMEA (Failure Modes and Effects Analysis) and created product CP (Control Plans) for SMT processes• Manage/prioritize incoming rework projects from customer and/or production• Support customer/production teams for quick turn NPI and volume production builds • Support several process improvement projects to increase throughput in addition to significant First Pass Yields (FPY) improvements in SMT and Box Build processeso Projects were documented and presented to corresponding customers during team focused improvement meetings and/or QBRs• Lead/support workcells with SCAR, CAPA and 8D responses• Lead/mentor operators, line leads and technicians in various aspects of the day to day activities • Develop 1st level Failure Analysis capabilities for the facility• Work with team members and vendors to evaluate new/critical equipment to streamline assembly/inspection processes for quick turn projects• Generated post DFM reports highlighting assembly improvements for higher volume builds

• Interface with customers and PMs (Project Managers), on a daily basis, to ensure customer satisfaction for custom and standard rework projects• Generate responses to customer CAPAs (Corrective Actions/Preventive Actions) • Develop MPIs (Manufacturing Process Instructions) and Process Flow Charts for SMT and rework assembly process based on customer documentation• Develop rework and SMT reflow profiles • Created rework procedures and logs for tooling, tracking products (in the rework area), rework setup sheets and daily logs• Assist the Quality and RMA (Return Material Authorization) teams with documenting/processing customer returns • Perform gap analysis on RMA and rework processes to streamline throughput• Supervise rework operators on a daily basis• Manage/prioritize incoming rework projects from customer and/or production

• Interfaced with customer and Jabil work cell, on a daily basis, to ensure customer satisfaction• Generated responses to customer CAPAs (Corrective Actions/Preventive Actions) and SCARs (Supplier Corrective Actions Request)• Established OQ (Operation Qualification) and PQ (Process Qualification) Protocols and Reports consumer electronic customers• Developed and defined critical to quality assembly process based on customer requirements• Implemented continues improvement plans to assure product quality by minimizing internal defects• Supported NPI and legacy products builds• Assisted Product Engineers with developing FMEA (Failure Modes and Effects Analysis) and created product CP (Control Plans)• Created inspection plans for mass production of consumer electronic devices (SMT and Box Build areas)• Quality Representative for Advanced Quality Planning (AQP) initiative for all prototype and new product introductions for new assemblies • Identified Key Process and Product Indicators (KPI) for non-conformance• Responsible for reporting First Pass Yields (FPY), Defects Per Million/Opportunities (DPM & DPMO), main contributors and actions to improve results through monitoring process improvement results, validations, and verification of effectiveness for continuous improvements• Reviewed and identified components, from the customer’s BOM and drawing, that CTQ (Critical to Quality) • Reviewed and approved SRT rework profiles • Developed custom rework processes (which includes tooling) for current and NPI products• Generated and reviewed pre and post DFMs and/or build reports

• Resided at the customer location as on-site engineering support for 2 years• Interfaced with customer and Jabil work cell, on a daily basis, to ensure customer satisfaction• Generated response to customer CAPAs (Corrective Actions/Preventive Actions) and SCARs (Supplier Corrective Actions Request)• Established OQ (Operation Qualification) and PQ (Process Qualification) Protocols and Reports for medical and non-medical customers• Developed critical assembly process based on customer requirements• Implemented continues improvement plans to assure product quality by minimizing internal defects• Supported oversea medical/non-medical (NPI and legacy products) product transfers• Provided technical support for new business opportunities within the US• Assisted the Product Engineers with developing FMEA (Failure Modes and Effects Analysis) • Created inspection plans for medical device customers by implementing Acceptable Quality Level (AQL) calculations, and test software integrations• Medical Quality Representative for Advanced Quality Planning (AQP) initiative for all prototype and new product introductions for new assemblies currently running at 96.4% FPY• Identified Key Process and Product Indicators (KPI) for non-conformance. Reduced production scrap by 33% utilizing lean six sigma analysis to improve processes• Responsible for reporting First Pass Yields (FPY), Defects Per Million/ Opportunities (DPM & DPMO), main contributors and actions to improve results through monitoring process improvement results, validations, and verification of effectiveness for continuous improvements

• Established basic site level FA capabilities • Performed and trained FA Technicians on cross-sectional and dye and pry for solder joint and failure analysis • Generated Failure Analysis reports for various customers • Interfaced with customers and vendors• Directly support various Business Units/work cells on a technical process level • Improved assembly process through Engineering Studies and DOE (Design of Experiments)

• Reviewed and validated SMT and BGA rework profiles created by Engineering Technicians• Developed custom rework processes for medical and military products• Identified ways to improve the current SMT reflow, BGA and PTH rework processes• Conducted “Best Practices” training for SMT profiling, BGA and PTH rework• Authored training and validation procedures for SMT and rework equipment • Generated Failure Analysis and Productivity reports for various work cells • Designed and ordered custom tooling/fixtures• Designed and ordered SMT and BGA rework stencils• Generated post assembly production DFM reports • Contributed to the department’s goals and growth development• Identify ways to reduce cost in assigned areas/processes