Bryan Nerio, Plcs, Rcc Email & Phone Number

United States

• Call Center Supervisor with experience managing customer service operations and ensuring efficient resolution of customer inquiries and complaints. Skilled in monitoring staff performance and productivity, especially.
• Strong communication skills to effectively communicate with customers and employees.
• Excellent problem-solving skills to resolve customer complaints and issues.
• Ability to multitask and manage multiple priorities.
• Strong leadership skills to manage and motivate employees.
• Ability to work well under pressure and in a fast-paced environment.

San Antonio, Texas, United States

Currently Working as both Direct and Field trainer for Nationwide Academy. Work with diffrent buisness units on specialty training and onboarding training. Have conducted both face to face and Virtual Training the last 6 years. Responsibilities include providing virtual sales training to Regional insurance agencies committed to nationwide business in.

San Antonio, Texas Area

Processed customer credit card disputes against merchants. Handled documentation inquires and filed cases while attempted to obtain outcome in customers favor. Handled escalations and procesed arbitrary cases with Mastercard or Visa if needed once initial dispute was processed and returned. Worked as Team Lead and Subject matter expert in training classes.