Bryan Ng Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

The first point of contact for customers when reporting a claim to ICBC. Providing motor vehicle insurance knowledge to customers and utilizing industry practices to best determine procedures to adjust claims required when confirming coverage and assessing liability. Responsibilities include initiating the claim file, collecting first notice of loss information, and adjusting the more straight-forward claims that can be resolved at the first contact call-center or redirecting the claim to the appropriate area.

Vancouver, British Columbia, Canada

Working with customers to understand their licensing needs and to handle escalations as they arise. Arranging for vehicle impoundment reviews & releases, setting up knowledge & road tests, accepting payment for outstanding fines, and providing instruction as to proceeding with renewals process.

Burnaby

Vancouver

The Insurance Corporation of British Columbia (http://www.icbc.com) is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. We're also responsible for driver licensing, and vehicle licensing and registration. ➢ Provided job aid to litigation staff through problem solving and utilizing legal procedures➢ Conducted monthly budgets reports and statistical reviews to gauge department performance➢ Revised and generated new content for team manuals promoting accuracy in representation of duties➢ Maintained high levels of quality assurance during transition periods of training hired staff➢ Introducing ideas and documentation projects for lean efficiencies within the corporation

Vancouver

➢ Report accurate representations of serviced data eliminating discrepancies in collected information➢ Successfully complete medical projects under time-sensitive circumstances➢ Distribute files and documents in a timely manner while assisting administrative matters

Vancouver

➢ Drafting assignments aimed to highlight areas of potential for registered patrons ➢ Scheduled weekly appointments and brief meetings with clients to oversee satisfaction in service➢ Planned multiple large-scale events to attract attention to the community centers featured programs➢ Discussed the goals and expectations of each patron to better understand the necessary steps for improvement

Vancouver

Vancouver, Canada Area

In Progress, Insurance, 9 Of 10 Courses Completed

Recognized by the property and casualty insurance industry and the insurance-buying public across Canada and elsewhere around the world.

Certificate, Music Technology

Diploma, Performing Arts In Music