Bryan Baker, Mba Email & Phone Number

Lehi, UT, US

• Lead inventory management, procurement, price management, recruitment, and all daily operations for an eCommerce startup: overseas employee management, product research, and company growth.
• Rapid Sales Growth – Company started with $0 in sales to $45K/month in less than 12 months. This was done in the eCommerce space in a highly competitive Amazon marketplace.
• Systems Creation – Created all processes and procedures from scratch for four employees. This included vendor management, inventory management, and reordering processes.
• Continuous Improvement – Despite being a startup with few employees, a continuous improvement strategy was put in place, to regularly look at our processes and evaluate ways to improve them.
• Employee Reward System – Created and executed incentive program for employees, to encourage financial, team, and process growth.
• Customer Success – Communication on shipping and status updates on items not sent via Amazon. A follow-up was sent to the customer to see how the product was and how provide feedback.

• Led group of directors for retail, hospitality, and restaurant. P&L responsibilities, inventory management, marketing, software tools management, and KPI reporting.
• KPI Reporting Overhaul – produced KPI reporting that transformed from simple data to vital information that helped us see whether entities are winning.
• Process Improvement – Processes were clunky and ineffective. Rolled up my sleeves and got to work. Tested processes and compared to training manuals and updated outdated info and streamlined each until up to efficiency.
• Technology Overhaul – Update software, data circuits, and trained employees to improve communication between corporate that resides 3 hours away from the resort where daily operations reside.
• Strategic Planning – Planned new strategies 3 years out. Mapped out goals, objectives, and potential obstacles to the plan. Next came the operational plan to detail out each step and carve up the 3-year plan into.
• Marketing Plan – Created a new marketing plan to bring in more foot traffic during the off-season. Including social media campaigns, physical ads, and signs and banners to bring more customers. Partnerships with other.

Salt Lake City, Utah, US

• Lead sales, recruitment, and operations for a late-stage $30M service and software startup. Prioritize and execute improvement initiatives to help the organization scale sales and revenue.
• Increased sales opportunities – Improved inside sales team performance 2x in 6 months.
• Systems overhaul – CRM systems and software limited sales growth. Took a consultative approach to diagnose and fix inefficiencies by building automation and aligning key processes.
• Culture improvement – Lack of team environment led to hoarding and inhibited growth potential. Focused on relationships between inside and outside sales and eliminated policies that stunted opportunities for team.
• Mindset shift – Shifted focus from “effort” to “outcomes.” Metrics, promotions, and focus shifted to successful results, and delivering for the customer.

Mesa, Arizona, US

• Client Focus, a startup, provides sales development and consulting services to Fortune 100 financial services companies. As the owner of all business operations, helped drive 600% revenue growth in 4 years while.
• Customer success – Increased customer retention and engagement by 75%. Worked with sales and marketing to create customer advocacy and developed expert product knowledge. As a result, customer referrals topped 50% of.
• Customer experience – Initiative focused on creating a collaborative team environment that included coaching the team to improve metrics and customer interactions. Improved customer satisfaction from 30% to 90% in 12.
• Reduced Employee Turnover – Decrease of 67%. Focused on career aspirations in a coaching setting. Reduced turnover and training costs by $400k YOY. 11 years of coaching experience.
• Innovative thought leader – Pioneered a new telephony technology to differentiate from the competition—continuous improvement to all processes and procedures.
• Spun off new division – Led operations of new vertical. Tracked forecasts, budgets, revenue, and payroll. Led sales, operations, IT, HR, and contact center, etc. Realized explosive growth beginning with 3 customers and.

Master Of Business Administration (Mba), Leadership

Bachelor Of Science (B.S.) In Biology, Biology, General