Bryan Olive Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

The primary responsibility of this Instructional Support Coordinator (ISC) is to lead the Innovation stream of WE Accelerate programming. The Innovation stream is a partnership with Concept by Velocity. The ISC working on the Concept Innovation stream will be responsible for the daily logistics of the stream, including the provision of student support, the management of co-op student WE Accelerate Team Leads, and the development of future partnerships. This role will also support other streams of WE Accelerate programming as necessitated by capacity and operational needs.

Waterloo, Ontario, Canada

Provide tier 1 and 2 technical support for staff computers and software, networking infrastructure, mobile devices, and various other forms of technologyManage and provide guidance to Technical Support co-op student(s) Provide remote assistance to off-campus staffProject lead for meeting room AV upgrade projectAssess client satisfaction with the aim to fill gaps in supportCommunicate operational needs and improvements to Systems AnalystDevelop and maintain relationships with key contacts in other departments

Brockville, Ontario, Canada

Assumed Teaching Responsibilities for Grade 11 3U Chemistry, Grade 10 2D Science, Grade 9 1P ScienceAssumed responsibilities and planning for full teaching dayInvestigated IEPs for students in my class and differentiated activities when lesson planning to accommodate the varying ability of students in the classBuilt a friendly and respectable relationship with students and teachersCreated assessments designed to promote inquiry and literacy skillsProvided support and tutoring outside of class time for students whose assessments identified them as at riskDesigned and implemented hands on activities for learning circuits and assessment for grade 9 applied studentsCreated assessments designed to promote inquiry and literacy skills such as an artificial sugar report addressed to a soft drink company CEO to convince them to use a specific sugar

Brockville, Ontario, Canada

Assumed Teaching Responsibilities for a Grade 11 IB/3U Biology Split Class, and a Grade 10 2D/2P Science Split ClassAssumed complete responsibility for full teaching loadWorked closely with students from very different academic and cultural backgrounds as the school has aninternational exchange programTaught the complete light and optics unit based on Ontario curriculum and connected it to current virtualreality technologyWorked with students of varying capabilities including students with IEPs and differentiated accordinglyProvided and created unique tasks, and assignments tapping into student's creative abilitiesCreated and facilitated formative (quizzes, labs, activities) and summative assessments (unit tests, reports)for both unitsSupported and attended the extracurricular video game club to better understand my students and sharemy own passions

Waterloo, Ontario, Canada

Managed service call process including client communication, and troubleshooting for technical service calls such as networking, and VoIP issues.Worked with appropriate IST specialists to maintain and improve network infrastructureManaged the housing and residences audiovisual reservation system and performed onsite setups and troubleshootingMaintained, provided support, and deployed Windows workstations and laptopsInstalled a wide range of equipment including TVs, networking components, and UPS power suppliesUsed asset tracking and ticketing systems including RT (University of Waterloo proprietary system) to balance maintenance of existing systems and urgent service requests in a time oriented manner

Waterloo, Ontario, Canada

Created training presentations, activities, and plans on topics such as Windows 10 troubleshooting,and malware removalFacilitated professional and engaging training for over 20 IST service desk staff

Waterloo, Ontario, Canada

Provided first point of contact technical support to students and staff at the University of Waterloo in person, phone, email, or via remote sessionHardware troubleshooting including ram, keyboard, hard drive replacement on differentmodels of laptops, and workstationsSoftware troubleshooting including malware removal, networking, and A/V for Windows, Linux, OSX, android, and iOS devicesProvided support for on campus systems including Quest(student class enrollment system), Watiam(student account systems), Exchange, and Office 365 email accountsMaintained and provided support at the IST Service Desks on campus with focus on customer service and experience

Bachelor Of Education - Bed, Intermediate/Senior Chemistry/Biology

Bachelor'S Of Science, Honours Science, Chemistry Minor

Education record