Service Desk Team Lead
Current
Mandaluyong, National Capital Region, Philippines
- Key responsibilities:Leading a team of customer service representatives in handling inquiries from customers, clients, or vendors about products or servicesEnsuring that all issues are resolved in a timely manner by.
- Participating in meetings with management to discuss customer needs and concerns
- Managing the team's workloads to ensure they are able to meet their deadlines while providing excellent customer service.
- Reviewing incoming tickets to determine priority and assigning them to members of the team for resolution
- Reviewing reports from the team to assess performance and identify problems that may need to be addressed with individual team members
- Monitoring staff performance to ensure that customer service representatives are providing high quality service