Bryan Ong Email & Phone Number

Kuala Lumpur, My

Selangor, Malaysia

Malaysia

Kuala Lumpur. Malaysia

Shah Alam, Selangor, Malaysia

Greater Kuala Lumpur

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

• Design and recommend online Sales programmes and set short and long-term online Sales strategies.• Develop the e-newsletter according to the company policy. • Control property reviews on online portals.• Track online Sales progress by analysing Sales statistics, conducting online traffic studies, and analysing click-thru data.• Conduct consumer research and analyse website usage to identify new opportunities and improve the current state of website performance.• Develop and increase internet traffic through direct and semi-direct online channels, to achieve an increasing of overall revenue for all hotels.• Discover direct online booking patterns by analyzing demographics and geographic factors, used search words / key words, utilized search engines and the tracking production through online channels.• Create and update web content (photography and descriptions) for all hotel properties.• Supervision of all web content (photography and descriptions) of all online channels on accuracy and according to brand complaints.• Foresee all hotels of management information like occupancy percentages, room rates, REVPAR and competition rates in comparison with previous years.• Determine strategy regarding revenue management, revenue, yield and pricing in the different marketing, to optimize the room occupancy and revenue.• Search Engine & Affiliate Marketing Optimization: Liaising with 3rd party partners to ensure optimal SEO and Affiliate marketing. Creating summary reports of progress, status and tackling issues related to this. • Actively searching and negotiating new agreements for onward distribution through Online Travel Agent (OTA).• Rates distribution to various channels, for instant Online Travel Agent (OTA), Global Distribution System (GDS), wholesalers, travel agents, & Airlines.• Fully utilize various social network strategies such as Facebook, YouTube, Blogs & Twitter for PR, media relations, marketing, sales and promotion campaigns.

• Demonstrate strong marketing and solution-selling techniques and work closely with the sales team to qualify leads and ensure prospects turn into actual customers.• Proactively contact meeting to educate & train clients on system management.• Maintain and assist in developing new ways to increase current product adoption levels.• Communicate the value of online advertising as it relates to generating new business.• Establish territory sales goals in terms of revenue, profitability, and new business.• Evaluate effectiveness of existing sales strategies, and develop and implement corrective action when and where necessary.• Develop and maintain customer relationships.• Communicate with marketing regarding new or planned competitor product offerings and promotion activities identified through ongoing customer research.• Maintain ongoing communications with customer service, and serve as a resource for customer specific knowledge regarding customer needs and expectations, and problem avoidance.• Maximize customer satisfaction by helping to ensure that all orders are produced with the highest possible quality, are completed and shipped quickly and accurately.• Promote & market Tour Management System (TMS) to travel agents for B2C and wholesalers. The systems include the following:o Hotel Reservation System (DHoteliar)o Packages Reservation Systemo Flight Reservation System in partnership with Amadeus.

• Identify new prospects by tapping into various industries such as F&B, banking, wellness, retailers and hotel industry.• Promote the sale of Customer Relation Management System (CRM), Retail Marketing System (Remarks) and/or Retail Marketing Communication Services (Remacks).• Assume overall pre-sale responsibilities which include analyzing, planning and development of a suitable IT solution to cater for the needs of customers.• After sale service includes working closely with the product development team on the implementation as well as training to ensure a smooth transition to the new system.• Promoting the service of web design to incorporate special marketing features such as on-line marketing, branding solution and eMarketing communication using the latest graphic technology to maximize return on investment (ROI).• Building and maintaining good rapport with customers throughout the customer life cycle.• Presenting a clear and compelling message of the advantages of doing business with the company in our chosen markets.

• Managing monthly sales control for Point of Sales in Retail and F&B as well as CASIO Cash Register.• Managing hardware sales control such as computers, printers and cash machines. • Handling customer’s enquiries regarding any hardware and software issues.• Providing constant and never-ending service improvements at all times to meet customer satisfaction.• Responsible for product training and demonstration, presentations, installation and trouble shooting.• Preparing quotations for customers in accordance with their budget.• Handling customer’s requisitions for products’ brochures, invoices and payment collections.• Maintaining good relationship with customers.• Liaison between retailer, dealer, reseller and customer, managed customer expectations.

Petaling Jaya

Diploma, Computer Engineering

Spm