With over six years of work experience in customer success and operations, I am a passionate and driven entrepreneur who specializes in outdoor lighting. I founded Outdoor Lighting Perspectives of Salt Lake in July 2023, a full-service company that transforms any and all outdoor areas of homes or businesses with customized and innovative lighting solutions. I value quality, creativity, and customer satisfaction, and I strive to deliver exceptional results that enhance the beauty, safety, and functionality of outdoor spaces. I enjoy working with a diverse and talented team of lighting professionals who share my vision and mission of creating stunning and memorable lighting experiences for our clients.Before becoming a company owner, I was a director and a senior manager of customer success operations at BigPanda, a leading provider of AI-powered IT operations software. In this role, I was responsible for designing, implementing, and optimizing the processes, systems, and tools that enabled the customer success team to deliver high-quality service and support to over 200 enterprise customers. I leveraged my skills in data analysis, SQL, and project management to generate insights, reports, and dashboards that measured and improved customer satisfaction, retention, and loyalty. I also collaborated with cross-functional teams, such as sales, marketing, product, and engineering, to align customer success strategies and initiatives with the company's goals and vision.