Bryan Paulson Email & Phone Number

Sacramento, Ca, Us

Sacramento, California Area

This was a promotion to oversee the IT operations of this company specializing in printing, mailing, and fulfillment services, with multiple facilities, while still managing special projects in other areas. I supervise an IT staff of 4 and a large budget. In this role, I'm responsible for systems, software, information security, hardware, and maintenance, and I additionally direct building maintenance and facilities support, ISO/SOC2/HIPPA compliance, and Safety. I also plan and lead critical process, safety, quality, and compliance initiatives, and coordinate project teams.Key Accomplishments:• Facilitated a major increase in revenue by managing the successful attainment of HIPAA, ISO, and SOC2 certifications. Created questionnaires to determine requirements and led extensive audits.• Improved operational performance and compliance by updating policies and procedures.• Contributed to technology advancement by evaluating new technologies and working with vendors.• As Chief Safety Officer, led inspections and improved safety training. Achieved zero injuries and loss-of-work incidents for 3 years and maintained Workers Comp MOD rate below industry average.• Key member of the Executive Team that carried out a relocation of the corporate headquarters.• Co-led the relocation and consolidation of corporate operations from 3 facilities to 1. Led remodeling, construction, physical move, building security, and IT systems implementation with zero downtime.• Ensured building access control and ballot protection guidelines maintained during state elections.

Sacramento, California Area

Responsibilities include profit/loss, overseeing the day-to-day operations of production, data processing, digital printing and warehouse areas. Work closely with COO on developing strategic plans to meet goals and objectives. Identify process opportunities and develop improvements. Manage building operations and systems, including maintenance, vehicle fleet and operational supplies.

Sacramento, California Area

During this period, I collaborated with CEO and Executive Team on the development, execution, and communication of strategic change management initiatives and also directed compliance, workflows, production, data processing, shop, warehouse, fleet, facilities, and cost control functions. I maintained HIPAA, ISO 9001, and SOC2 compliance, updated policies and procedures, and managed supply and equipment procurement. I supervised 120 direct and indirect reports in a 2-shift, 365-day environment. In addition, I carried out process improvement and cost-saving projects. Initially, I oversaw Operations, and then took on additional responsibility for corporate initiatives.Key Accomplishments:• Produced major cost savings by implementing an employee suggestion program that produced new ideas.• Reduced maintenance costs by introducing equipment improvement and maintenance procedures.• Increased productivity several factors by implementing new equipment.• Grew fulfillment-based revenue by deploying new software tools to enable added capabilities.• Reduced waste and increased throughput by re-arranging the entire production floor layout.• Lowered spending by implementing ordering, vendor, program, and supply changes.

Plano, Tx

I was promoted to lead Lean Six Sigma and Kaizen initiatives for this national retail organization’s supply chain network, comprising 22 store support centers, and call center operations. I supervised a team of Six Sigma leads and supported multiple business areas, including systems, facilities, equipment, and fixtures, for 3 call centers handling 7 million calls and 1 million emails per year. I also directed 8 project managers and 160 project team members and was responsible for the capital expenditure budget. I worked with departments on systems planning, sales and expense forecasting, labor contracts, and IT improvements, and served as a member of the Corporate Communication Steering Team.Key Accomplishments:• Reduced average call times by implementing process and system changes in the call center.• Investigated and resolved critical marketing and website issues.

In 2008, I took on additional responsibility for Customer Care projects, and also led Lean Six Sigma initiatives. Key Accomplishments:• Facilitated more than thousands of ideas and millions of dollars in growth by creating a team and management structure and formulating an environment of innovation and excellence.• Slashed facility and operating costs by launching 2 new call centers within existing supply chain facilities and closing centers in leased facilities.

Led Furniture Outlet store operation for Company.

This position involved planning and leading mission-critical projects to lower costs, improve efficiency, streamline workflows, enhance merchandise flow, drive traffic and sales, and facilitate growth. I also updated store procedures and standards.Key Accomplishments:• Earned the Chairman’s Award for reducing costs while producing a 2-year increase in store productivity.• Achieved the highest recovery level in company history by cutting costs and increasing merchandise flow.• Oversaw the closure of 2 supply chain centers and the opening of 1 new center to support acquisitions.• Enhanced performance levels by implement a new pricing matrix program and signage.

Plano, Texas, United States

I worked with senior management on in-store improvements. As part of this, I evaluated operations and identified solutions to improve sales, business, and services. I also administered a very large budget and supported 1,100 stores.Key Accomplishments:• Saved tens of millions of dollars in 4 years through innovation and improvement programs.• Earned the Chairman’s Award in 2004 for exceptional performance.• Streamlined item flow and expense management by creating an automatic monthly shipment program.• Achieved savings by reviewing 7 key categories and working with procurement on changes.• Created the guidelines for a major store procurement card program and managed the program.• Centralized document destruction and instituted new cardboard and plastics recycling programs.

Plano, Texas, United States

I was responsible for operational activities for over 300 stores; prior to this, I was a District Operations Project Manager.