Bryan Puerta Zapata Email & Phone Number

Chile

In this position I was part of the analytics team where we developed automatized solutions using different tools and programming languages to optimize the time and resources spent in reports and daily procedures of the company with the purpose with focusing this time in more strategical decisions. Additionally main tasks include :- Oversaw an automation project that reduced report generation time in 70% per week which means a reduction of 10 weekly hours in operational activities for the mid market team.- Addressed client needs for multiple projects through data-driven resolutions.- Managed multiple platforms and tools for effective data documentation and registration as per client specifications.- Designed and documented related processes of the area and flow of activities for every task and reports.- Implemented automation to streamline operational workload and improve human resource efficiency.- Contributed to strategic analysis in selecting optimal technological solutions for specific issues.

Medellín, Antioquia, Colombia

- Supported project management and data entry for Clearlive's accounting manager.- Excelled in Office suite usage, swift task completion, data logic, and optimizing processes through research.- Handled payables, customer billing, tax data entry in Excel, and organized filing in Office 365.- Generated operational reports, monitored call traffic and usage, and applied data analysis software.- Conducted process analysis, documentation, and improvement opportunities ideation for continuous area enhancement.- Provided essential support to the executive team.- Ensured clear and effective communication at all organizational levels.- Created automations and billing forms.- Assisted with electronic filing maintenance.

Antioquia, Colombia

- Developed solutions significantly impacting operational time, enhancing commercial processes, and improving the bank's customer service across the board.- Created a financial tool that enabled bank's commercial advisors to access all information by integrating models for simulations and data entry from various banks into a single, comprehensive platform.- Refined macro data input, organizing it for more efficient and user-friendly mortgage and credit simulations.- Developed the Onboarding Pricing tool in Excel, serving as a basic guide for training new personnel in the area.- Managed daily administrative tasks, including scheduling meetings, sending communications, and planning logistics.- Performed cleaning and updating of the Employee's Database.

Colombia

- Provided data-driven solutions for comprehensive problem resolution and query handling.- Delivered international, multichannel customer service, informed by data insights for enhanced client engagement.- Managed high volumes of inbound and outbound calls efficiently.- Adhered to scripts and solution pathways tailored to individual customer queries.- Engaged in continuous learning through training seminars to enhance product expertise and performance.- Documented all interactions in the call center database accurately for comprehensive tracking.- Cultivated lasting relationships with customers, going above and beyond to ensure satisfaction.- Offered global, multi-channel customer support, utilizing data insights for improved service delivery.

Data Engineering & Analytics, Data Processing And Data Processing Technology/Technician

Ingeniería, Business Administration And Management, General