Bryan R. Email & Phone Number

Reno, Nevada

Portland, Oregon

Answered customer inquiries and complaints by telephone, e-mail and correspondence, regarding policies and procedures related to bills, rates, charges, accounts; contacted customers to resolve a variety of issues.Accessed on-line information in accordance with system controls to enter, modify, correct and generate information, invoices, and reports related to customer service and/or billing.Provided explanations and information to customers regarding a wide variety of program services and procedures; provided interpretation of procedures, codes, laws, ordinances and regulations according to established parameters.Researched, reviewed and analyzed information to resolve issues and problems; and requested field actions and investigations.Prepared reports, correspondence, notices, ordinances and other information and documentation related to customer service, account actions and information.Exercised tact and diplomacy in dealing with sensitive, complex, or confidential customer issues and diffused angry or hostile customers.

Reno, Nevada

Performs complex assembly work.Inspects incoming parts for any defects or damage.Ensures quality control at each work station on the assembly line.Uses state of the art manufacturing tools and machinery.Troubleshoots various issues with tools, machines, software and final part quality checks.Ensures cleanliness in the workplace in accordance with 5S standards.Proficient in MOS for tasks such as material flow, conveyor belt management and troubleshooting issues with pallets on the line.Currently the Subject Matter Expert (SME) in his assigned work area.3 Star certified workplace trainer

Reno, Nevada Area

Reno, Nevada Area

Assistant Property ManagerHandled all resident requests and concerns.Processed and maintained work orders.Answered phones, emails, and scheduled showings.Processed, verified, and reconciled invoices for bill payment.Various clerical tasks and general assistance to the property manager for more than 300 properties.Became proficient at Appfolio.

Reno, Nevada Area

Built rapport with new clients and established mutually beneficial business relationships. Data entry and order processing.Responsible for sourcing and purchasing new products for clients; also responsible for strategically purchasing stock product and raw material for manufacturing. Wrote cut (spec) sheets for parts manufactured in-house.Created monthly/weekly reports for various purposes such as keeping track of stock purchase price increases or manufacturing/production schedules. Kept track of logistics for inbound and outbound shipments via online logistics management tools or phone calls and emails.Provided backup receptionist help as needed with routing phone calls to the appropriate person.

Reno, Nevada Area

Educated customers on a variety of products and helped them make the best purchase for their needs.Explained the value of our warranties and services, while upselling them to create more revenue.

Portland, Or

Acted as the primary access point for customer and referral sources ordering home medical equipment products.Ensured successful delivery and billing of medical equipment, products, and supplies.Performed insurance verification and data entry into the Total Information Management System.Provided quality assurance of all elements to support insurance regulations and payer requirements.*Created and implemented a live document which kept track of the most commonly ordered supplies, grouped by category along with all the necessary info on the supply. The company now uses this as part of their training guide.

Reno, Nevada Area

Processed transactions while building rapport with customers and making them feel valued and welcomed.Looked for potential opportunities to refer products or services to customers that would financially benefit them.Ensured my drawer was in balance and operational tasks are complete

Reno, Nevada Area

Answered phones and either answered the customers questions or directed them to the appropriate person(s). Also, handled all the phone sales that were received during my shift.Learned about products in multiple departments and trained to receive certifications on selling them. Currently specializing in all products in the home business group division.Translated for our spanish speaking customers and oversee their transaction from start to finish. Also made sure they are fully informed about the products and services they are about to purchase.

Reno, Nevada Area

Answered phones and directed phone calls to the proper person(s)Upsold products and persuaded customers to upgrade whenever possibleProvided customer service through explanation of our line of products and services, providing pricing, and resolving problems related to these areas.Managed scheduling with both online programs and SpectrumCash handling responsibilities

La Selva Beach, Ca

Learned about food prep standards and procedures according to workplace/legal standards.Maintained kitchen and dining areas looking clean and professional.

La Selva Beach, Ca

Became an extension of the dean staff and assisted them in most administrative tasks involved in running a dormitory.Acted as a mediator between students and deans and dealt with conflict resolution.Light clerical duties.

La Selva Beach, Ca

Graded and recorded various English assignments and tests.Gained experience in working with academic writing standards.Worked independently under little supervision, deadline oriented.

Psychology

High School Diploma, Honors/Regents High School/Secondary Diploma Program

Activities and Societies: Monterey Bay Academy Associated Student Body - Parliamentarian, August 2011- June 2012