Funding for National IL title company. Set up processes for new closing department handling the greater Chicago area. Contract closer for the Chicago Area. Responsible for balancing and funding all files.

First American, National Lenders Advantage, Clearwater FLTeam Operations Manager, 2/2009 - Present• Lead the first team to roll out the new FAST\WINTRACK program for Bank of America Branches in the company.• Increased closings from 80 to 350 in two months by impressing clients with excellent customer service. Responsible for setting up Offshore processes and working out integration for new FAST system• Managed the first team to roll out the new FAST System among the 4 national title centers.• Conducted weekly or bi-weekly client calls to ensure open lines of communication, implement new process, anticipate and correct any issues.• Managed 24 employees which included processors, funders, closers, schedulers and HUD personnel.• Chosen by the President of the national branch to undertake the responsibility of communicating results of any failed workflows and potential issues that may arise for the other national branches to maintain customer satisfaction.• Trained all staff to be a self sufficient branch within this location.

First American, Transcontinental Title, Clearwater FLTeam Manager, 9/2008 – 2/2009• Managed the REO foreclosure team of 20 employees.• Responsible for double the team size and training all team members due to growth in the foreclosure market.• Acquired new clients, built and maintained excellent customer service to consistently increase orders and closings.• Increased business by scheduling regular client calls, train and cross train staff to build client confidence, increased proficiency and customer service. • Increased business of team by 100%, from 200 to 400 orders per month. • Gained over 50% of client’s pipeline by impressing same client with services.

First American, Transcontinental Title, Clearwater FLAssistant Vice President of Operations, 3/2007 - 9/2008• Supervised 60 employees, which includes five closing teams and the funding department.• Spearheaded service improvement projects to ensure clients consistently receive excellent customer service.• Hired, trained, and retained all members of closing and funding teams.• Constant contact with all managers through Team Lead monthly meetings to discuss their needs and any clients needs,• Monitored order counts daily to ensure teams were in compliance with productivity guidelines. • Discussed staffing needs and overtime at monthly meetings to make sure costs were accurate and practical.• Converted and trained teams to become paperless and use internal technology in approximately two months.• Promoted cross training throughout the five closing teams and self sufficiency.