Bryan Riccio Email and Phone Number
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Business Management, Operations and workflow setup. Title from A to Z!!!Specialties: Building relationships, Customer service and exceeding expectations.
National Title Solutions
View- Website:
- ntsnational.com
- Employees:
- 29
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Closing DepartmentNational Title Solutions Nov 2009 - PresentFunding for National IL title company. Set up processes for new closing department handling the greater Chicago area. Contract closer for the Chicago Area. Responsible for balancing and funding all files. -
Operations SupervisorFirst American Title Jan 2009 - Dec 2009First American, National Lenders Advantage, Clearwater FLTeam Operations Manager, 2/2009 - Present• Lead the first team to roll out the new FAST\WINTRACK program for Bank of America Branches in the company.• Increased closings from 80 to 350 in two months by impressing clients with excellent customer service. Responsible for setting up Offshore processes and working out integration for new FAST system• Managed the first team to roll out the new FAST System among the 4 national title centers.• Conducted weekly or bi-weekly client calls to ensure open lines of communication, implement new process, anticipate and correct any issues.• Managed 24 employees which included processors, funders, closers, schedulers and HUD personnel.• Chosen by the President of the national branch to undertake the responsibility of communicating results of any failed workflows and potential issues that may arise for the other national branches to maintain customer satisfaction.• Trained all staff to be a self sufficient branch within this location. -
ManagerFirst American Title Aug 2008 - Feb 2009First American, Transcontinental Title, Clearwater FLTeam Manager, 9/2008 – 2/2009• Managed the REO foreclosure team of 20 employees.• Responsible for double the team size and training all team members due to growth in the foreclosure market.• Acquired new clients, built and maintained excellent customer service to consistently increase orders and closings.• Increased business by scheduling regular client calls, train and cross train staff to build client confidence, increased proficiency and customer service. • Increased business of team by 100%, from 200 to 400 orders per month. • Gained over 50% of client’s pipeline by impressing same client with services. -
Assistant Vice PresidentTranscontinental Title Mar 2007 - Sep 2008First American, Transcontinental Title, Clearwater FLAssistant Vice President of Operations, 3/2007 - 9/2008• Supervised 60 employees, which includes five closing teams and the funding department.• Spearheaded service improvement projects to ensure clients consistently receive excellent customer service.• Hired, trained, and retained all members of closing and funding teams.• Constant contact with all managers through Team Lead monthly meetings to discuss their needs and any clients needs,• Monitored order counts daily to ensure teams were in compliance with productivity guidelines. • Discussed staffing needs and overtime at monthly meetings to make sure costs were accurate and practical.• Converted and trained teams to become paperless and use internal technology in approximately two months.• Promoted cross training throughout the five closing teams and self sufficiency.
Bryan Riccio Education Details
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Business Management
Frequently Asked Questions about Bryan Riccio
What company does Bryan Riccio work for?
Bryan Riccio works for National Title Solutions
What is Bryan Riccio's role at the current company?
Bryan Riccio's current role is National Title Solutions.
What is Bryan Riccio's email address?
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What is Bryan Riccio's direct phone number?
Bryan Riccio's direct phone number is +163043*****
What schools did Bryan Riccio attend?
Bryan Riccio attended St. Petersburg College.
What are some of Bryan Riccio's interests?
Bryan Riccio has interest in Football, Bags, Baseball, Basketball, Fishing And Cod Mw2, Golf.
Who are Bryan Riccio's colleagues?
Bryan Riccio's colleagues are Brian Mclernon, Jordan Carrara, Katie Gregory, Thomas Rivera, Ray Manuel, Nicole Bavone-Adams, Amy Golik.
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