Bryan R. Email & Phone Number

Springboro, Ohio, United States

With Point Broadband I oversee the hiring, training and discipline of a team of technicians, utility locaters and lead techs across several markets in Ohio. I assist the General Manager in ensuring we hit our growth targets by working to minimize customer churn and maximize customer satisfaction. I assist our construction team as needed with our new build areas in the Dayton region. I also assist and act as a mentor to our Warehouse Supervisor with industry specific jargon and best practices as well as overseeing the relationships with our install and line bury partners. I create a bi-weekly meeting and safety briefing covering OSHA and industry safety topics used company-wide .

Columbus, Ohio, United States

As Warehouse Operations Manager I oversaw 6 warehouses in 5 states. I converted 2 warehouses to satellites fed from nearby larger warehouses to minimize staffing and overhead in the satellite markets. In 16 bi-annual full physical inventories, only one was less than 100%, and our overall weekly cycle count accuracy was 99.37%. After Atlantic Broadband acquired the Ohio markets and assets of WOW! I oversaw the transition of inventory systems and policies.

As Warehouse Operations Manager I oversaw 6 warehouses in 5 states. I converted 2 warehouses to satellites fed from nearby larger warehouses to minimize staffing and overhead in the satellite markets. In 16 bi-annual full physical inventories, only one was less than 100%, and our overall weekly cycle count accuracy was 99.37%. After Atlantic Broadband acquired the Ohio markets and assets of WOW! I oversaw the transition of inventory systems and policies.

Columbus, Ohio Area

I oversee a team of Field Service Technicians who install and service residential telecommunications solutions. In this role I consistently strive to exceed the goals set by the company and the expectations of my direct supervisor. Since taking on this role my team has been the top performer in the Columbus market in Q2 2017 and Q1 2018. In Q1 2018 we were the top performing team company-wide, and finished in the top 5 teams in the company for both 2017 and 2018.

Columbus, Ohio Area

Assisted FST-Supervisor by handling complex trouble calls, customer escalations, quality assurance tasks and in-field training of technicians. Prepared breakdowns of repeat issues to track causes behind these repeats and help coach technicians on controllable repeats.

Delivered classroom and in-field training to newly hired Field Service TechniciansRevamped and streamlined training program from 12 to 8 weeks while maintaining quality of training and increasing realism to help newly hired technicians retain information.Continually updated curriculum to reflect current trends in a fast changing industry.Responsible for issuing tools to new hires and replacing lost/damaged tools for existing technicians as well as maintaining an accurate inventory of tools on-hand and ordering replacements as needed.

Columbus, Ohio Area

Verified that FST's were meeting installation guidelines and provided side by side training as needed.

Columbus, Ohio Area

Installed and repaired cable TV, internet and phone products in residential and commercial settings.