Bryan Rivas Email & Phone Number

Managua, Nicaragua

I worked directly with the product managers, and I was in charge of the disbursement network. I analyzed partner health performance in order to propose actions to improve the disbursement experience. I had to apply excellent written and verbal communication skills, think independently, and have a good understanding of API configuration. Furthermore, I.

Managua, Nicaragua

I was able to lead Remitly associates to be successful, build critical troubleshooting skills to best serve the customers, I was a source of knowledge, technique and support in all worktypes. I also acted as a critical liason between the site/team and seattle in order to raise customer/associate voice.

Managua, Nicaragua

I was in charge of creating a peace of mind for the customers by owning the cases from beginning to end, identifying rootcause of the issue, provide feedback and solutions related to customer experiences through all different partners we worked with, I handled supcalls, complaints and CEO cases.

Managua, Nicaragua

I had to ensure the customers adhere to internal policies, local jurisdiction banking laws and other applicable regulatory requirements. I was responsible for detecting suspicious transactions and fake documents to avoid money laundering, high risk of fraud or violation of our terms and conditions.

Managua, Nicaragua

I engaged with customers to provide valuable information, address inquiries, and guide them through the step-by-step process of completing transactions. My responsibilities extended beyond routine assistance, as I consistently delivered a high standard of service by effectively communicating complex information in a clear and accessible manner.

Managua, Nicaragua

In this role I connected with customers, members, or employees to enhance loyalty and retention of businesses or services, and quickly design problem-solving solutions, I worked with relevant departments to investigate and resolve complex issues, ensuring timely and efficient customer service. I analyzed patterns in escalated issues to identify areas for.