Deliver project change request updates while developing customer relationships and growing the business.

Established a formal PMO within the Global Funnel Programs and Processing organization. Set standards for managing projects. Project formats included waterfall, agile, and hybrid. Aligned with global stakeholders to create mechanisms for portfolio management and project governance. Created regular status reports, meeting cadences, toll gating process, health checks and standard work templates, change management process. Projects included global scope in:• Global expansion of Amazon warehouse hiring systems • Global expansion of Amazon warehouse hiring systems. • Amazon warehouse hiring process improvement focused on improving the customer experience. • Hiring funnel efficiency

Established project management standards within the Funnel Efficiency and Analytics organization. Created a portfolio management approach ensuring the projects delivered expected results. Created mechanisms for portfolio management and governance including regular status reports, meeting cadences, toll gating process, health checks, change management processes, and standard work templates.

Lead cross-functional team as point of contact for Program Management Office (PMO) organization in information system upgrades and conversions.• Led team (engineering, sales, marketing, operations, legal, and customer care) efforts to reduce the number of rate plans by converting to standardized rate plan structure. Delivered within project scope, kept schedule, and budget. • Delivered concurrent projects under the PMO office using formal project management tools. Developed vendor relationships. Create schedules, manage resources, tracked progress for projects: o Conversion of UltiPro to Workday o Openshift 3.11 to 4.0 upgrade o Inbound employee data updates

Owned and managed remote cross-functional program team responsible for Federal Communications Commission (FCC) License Protection build plans• Coordinated cross-functional national team efforts to plan, build and file FCC requirements for over 2000 licenses by deadline met scope, timing and budget• Reduced approval cycle time of regional plans for network augmentation strategies by 15%• Created and communicated network growth and improvement guidance to cross-functional organizations for launch of LTE capacity, FirstNet, NR and 5G launches

Led highly distributed six sigma improvement teams for 3 organizations in collaborative process improvement and software development. Recognized by Senior Vice President for standardization strategies and cost savings• Reduced cost by $10 million over 6 months by leading national cross-functional team of subject matter experts in root cause analysis and process optimization• Increased first pass yield from 43% to 87% in cell site launch• Reduced failures by 50% in capacity planning by directing a team in national software tool development activities which included process flows, scope requirements and automation• Managed risks, eliminated roadblocks, and ensured resources with multiple, competing projects• Established key performance indicators (KPI), dashboards, reports and tracked activities• Developed executive summaries and updated senior leadership/stakeholders on project progress

Managed team of eight engineers responsible for multiple upgrades to complex national wireless network and assisted directors and executive management with the development of strategic objectives/guidelines, and the implementation of big picture vision to specific operational goals• Developed, planned and managed schedules for highly complex RF projects, responsible for strategy planning, resource requirements/allocation, utilized change control to achieved goals• Implemented cultural and process change throughout the nation within internal partnerships• Coached members of team in development of engineering and communication techniques• Conducted performance evaluations with team members and recommended changes in salary

Provided leadership using my technical expertise in RF systems in driving cultural and process change throughout the nation’s engineer teams• Drove improvement in internal processes applied to network development and justification from corporate leadership vision to execution with market engineers • Mentored junior members of team to develop engineering and communication techniques• Prepared status reports to national Vice President and Area Vice Presidents and coached market engineering groups in preparing design plan and root cause analysis reports• Facilitated relationships and pushed the adoption of new engineering and financial tool to standardize and improve solutions in wireless network• Reviewed and ensured new site build projects met technical justification and improvement goals

Managed a group of 4 engineers and 6 specialists to meet goals in diverse areas of:• Interfaced with external customers supporting Engineering, Site Acquisition, Construction and Operations teams• Spectrum management of networks while hitting network performance targets• Traffic Engineering-maintained target utilization levels and network health• Conducted drive tests, processed data, interpreted results• FCC regulatory compliance for radio frequency exposure limits and frequency coordination• Managed contracts and contractors developed vendor relationships• Implementation of first field applications (FFA) features