Bryan Rodgers Email & Phone Number

Peoria Heights, Illinois, United States

Peoria Heights, Illinois, United States

Peoria, Illinois, United States

• Evaluates and provides support for application software, operating systems, and equipment.
• Researches and recommends optimum equipment and software configurations.
• Assesses user problems in a timely and efficient manner and delivered hands on customer support to resolve the concern from start to completion.
• Coordinates and creates group policy objects to fulfill different needs and requests within the organization.
• Maintains policies and procedures while delegating assignments utilizing a project management system.
• Controls users within the local active directory and Microsoft Exchange on-premises.

Peoria, Illinois, United States

• Administered help desk support by evaluating the concern, determined the severity of the issue, assigned the task to the appropriate team member and resolved a wide array of technological issues to the end user’s.
• Streamlined user access within the active directory by assigning group security policies, creating users, and removing user access.
• Supported eight different office locations in person and remotely.
• Completed workstation hardware and software upgrades.
• Supervised help desk queues for tickets assigned to the IT team and remediated them appropriately as prioritized.
• Assisted in setup and configuration of VoIP phone applications via Cisco UCM.

Peoria, Illinois, United States

• Advanced the phone and ticketing queue by analyzing trends to prevent future problems.
• Investigated software bugs and incidents to determine an appropriate solution and communicated with management regarding any escalations that needed additional technical support.
• Optimized the customer experience by demonstrating an expertise in providing technical support, recommended resources to improve the situation, and remained transparent in communicating the concern.
• Centralized the integration of ophthalmic equipment throughout the EHR and EMR software.
• Thoroughly captured case details by documenting specific steps and information to create a knowledge base of information.
• Maintained compliance with all patient confidentiality and HIPAA regulations and policies.

Peoria, Illinois, United States

• Scheduled, rescheduled, and cancelled patient appointments with a variety of departments including radiology, endoscopy, and cardiovascular via phone.
• Answered patients’ questions regarding basic medical tests and procedures while respecting and upholding patient confidentiality and HIPAA laws and regulations.

Peoria, Illinois, United States

• Responded promptly to customer inquiries by maintaining a positive, empathetic, and professional attitude at all times.
• Redirected phone calls to appropriate emergency and non-emergency personnel and paged physicians as required.
• Communicated with customers through various channels including after traditional business hours in order to ensure customer satisfaction and provide professional customer support for local UnityPoint physician offices.