Develop Business Intelligence dashboards, KPI’s, data models and data processes across ministry areas for monitoring congregant engagement and marketing effectiveness.Performed ongoing data analytics, summarize and present key insights to executives and ministry leaders.Develop data stewardship and data sharing standards to improve data quality and securitySupport CRM system data quality, data warehouse and member master data management to improve and manage processes, reporting, and data quality.

Led implementation of Enterprise Reference Data capabilities and governance processes, resulting in USAA’s ability to adhere to Reference Data regulatory compliance across the Enterprise.Defined user stories, acceptance criteria, data rationalization and testing for successful Enterprise Reference Data implementation across multiple lines of business.Drove strong collaboration across business, technology and governance teams to ensure measurable business outcomes.Conducted and facilitated Enterprise user training and change management communications, including mentorship of both information governance and technology peers.Facilitated senior leader steering committee including content creation, risk communication and remediation planning closing a compliance gap through realization of tactical and strategic solutions.Defined governance of Reference Data through definition of business processes and procedures.Designed business processes to improve automation.Performed profiling, data quality analysis, and testing.

Spearheaded transformational approach for automation of file scanning, quarantine and remediation that resulted in USAA’s ability to perform scalable file retention management across the Enterprise to meet regulatory compliance.Defined business process and requirements for Enterprise unstructured data retention management, including; current state assessment, third-party tool integration, retention management, tracking, monitoring, business user interaction and user training.Performed profiling, data quality analysis, testing and reporting.Provided senior leadership strategic consultation and updates.Trained/mentored analysts and consultants.

Platform and delivery owner that led overall vision, program strategy and management of global risk data reporting, analytics, and data management capabilities. Collaborated with senior leaders and business partners across organizations to define strategy and roadmap for best-in-class product outcomes. Led Big Data Strategy including data architecture, governance, BI tools, and user profiles. Direct involvement with the technical architecture and software evaluations to successfully migrate legacy platform to Big Data environment. Improved data refresh time by 90% for huge data sources, while enabling advanced machine learning models and processes to improve Risk decisions.Successfully drove Data Platform transformation by standardizing four legacy data platforms and hundreds of ad-hoc processes into a robust global, centralized data architecture. As a result of the transformation, the company significantly improved customer Risk decisions and outcomes while realizing 10,000+ annual hours of business efficiency saves.Data Governance lead for Enterprise Governance, Risk, and Compliance, standardizing data taxonomy, data quality, and reporting standards to improve monitoring and management of operational risk. Transformed compliance and operational risk oversight monitoring via design and implementation of Enterprise Early Warning Alert system; including real time alerts leveraging big data, case management, reporting & predictive analytics across enterprise systems.Product owner driving capability transformation of Enterprise-wide Operational Risk processes, design, and platform migration. Led senior leadership steering committee driving standardized reporting and data taxonomy across the Enterprise (eGRC).

Led a diverse, global IT organization that provided monitoring and reporting of of IT processes including technology service levels, vendor management, and issue management. Established governance of Service Level Agreements and Key Performance Indicators for worldwide IT services. Defined and monitored SLA’s for vendor performance and issue management. Escalated and reviewed KPI’s and KRI’s to senior leadership in partnership with business and technology teamsData governance and management of 3rd party vendor data feeds and centralized data architectureEstablished KPI monitoring and alert system, significantly reducing time to market by 50+% by providing centralized data management and self-serve analytics.Provide Leadership of Service Now software evaluation and process designPartnered with IT organizations to implement process monitoring and improvement

MIS and business intelligence capabilities to monitor credit, underwriting, and portfolio risk performance:• Strategic development of production BI capability and data warehouse to support monitoring and analytics for predictive Risk models and Key Performance Indicators • Leadership of cross-functional teams in all phases of life cycle development for large-scale, complex projects, including both business and IT global teams for project delivery: Market Risk, Central Risk, and AET.• Develop and maintain strong relationships across both business and IT organizations• Standard, flexible framework for MIS reports and data processing resulting in a significant reduction in development resources and reduced implementation time• Core strength of providing innovative solutions with an emphasis on re-engineering, efficiency, and standardization

Lead delivery of New Accounts Underwiting capabilities, policy rules, risk applications, MIS, and analytics:• Defined and delivery of production acquisition rules in corporate/commercial risk systems supporting new product launches and ongoing policy changes• Management and coordination of both business and IT global teams for project delivery, including; Risk market teams, Central Risk Teams, Advanced Risk Capabilities, Marketing, Fraud, and IT • Vision and strategy for innovative production framework re-engineering that significantly increased efficiency and time to market of product rollout• Provided vision and strategy to re-engineer centralized rules development application that helped lead to a new approach to rule development with greater integrity, tracking, and controls• Responsible for New Accounts Underwriting MIS tracking reports to help monitor quality execution and portfolio performance

Provide thought leadership and programming support of system capabilities and data for risk management.Developed data architecture and models for predictive Risk analytics.Designed and developed data gathering and model simulation systems.Engineered rule-based systems and software capabilities for core Global Risk Management systems.Managed production implementation and maintenance of risk systems.

Lead delivery of underwriting, marketing, and credit risk rules, models, and capabilities. Work closely with business partners, IT, and data scientists to define rules and model requirements, managed team development, and drove successful implementation of marketing campaigns. Manage all phases of development life cycle for both internal projects and investment projects across multiple systems. Provide training, requirements documentation, and resource allocation.