In 2013 I was nominated to assume the role of messaging administrator for Houston. I was initially responsible for the majority of issues/tickets raised by Houston end users regarding Lotus Notes functionality. As my experience grew, I became almost solely responsible for new ID creation, mail file transfers, password resets, name/certifier changes, and mail file restores for the 1,700+ Lotus Notes users in Houston. I was also responsible for communicating and working with site System Administrators and Corporate Messaging Engineers regarding server space, outages, and testing.Starting in 2014, I began taking on primary administrator roles in other office locations, bringing my final tally to 2,500+ end users on 15 servers across 11 different sites in the United States.

Beginning with CB&I's acquisition of The Shaw Group in early 2013, I was given greater opportunity for travel and project related work. During the acquisition, I acted as site support for AD migration for many of the newly acquired offices along The Gulf Coast. I was also provided the opportunity to visit The Shaw Group's former headquarters in Baton Rouge, LA to familiarize myself with new co-workers and the support ticket system we would start utilizing later that year. I was tasked with learning this new system and training my co-workers on its functionality before we fully adopted the system.Visiting these offices greatly expanded who and what I supported. It allowed me to familiarize myself with a whole host of new engineering applications and Microsoft Outlook and Microsoft Lync. After initial migration efforts were completed, I returned to my primary support role for end users based in my assigned Houston office location. In 2014, I started acting as primary site support for "Legacy" CB&I offices West of the Mississippi River.As time progressed, I took on more responsibilities in Houston. Not only did I assume control of printing/scanning services at my office location, but I was also heavily involved again in upgrade projects, and often given the task of creating IT communication emails notifying end users in Houston (approximately 1,700 employees) of upcoming IT upgrades or changes. At the beginning of 2015 I joined an implementation team tasked with rolling out a new user security/identification system, Aveksa (RSA). Once the system was stabilized, I trained many of the managers, administrative assistants, and IT personnel in Houston on the functionality of the new system.In August 2015 I was charged with setting up, configuring, and testing all network printing and scanning services at a new Houston office location. In October 2015 I was nominated for and attended CB&I's internal leadership program, Futurefocus.

I worked daily with customers and clients to improve and maintain technology functionality at one of three Houston office locations supporting 400+ end users and guests. I was involved in various site-wide upgrades (both hardware and software) including migration from Windows XP to Windows 7, where I was placed in a leadership role responsible for tracking our overall progress until project completion.During this time, I also took an interest in ITIL. Just before completing my ITIL V3 Foundations certification, I began sitting in on weekly IT Change Advisory Board meetings. These meetings focused on the discussion of IT infrastructure changes scheduled for various sites worldwide. Through my involvement in this group, I was able to successfully broaden my knowledge of IT infrastructure (networking, servers, applications, etc.), work amongst a diverse group of IT professionals, and earn a greater appreciation for and understanding of Change Management as a function of ITIL.

I was responsible for the maintenance of the foundation's Facebook, Twitter, monthly newsletter (through Constant Contact), and Wordpress website. I wrote content for all four platforms, interacted with Facebook fans and Twitter followers, and reported on the foundation's social/web presence weekly by utilizing Facebook Insights and Google Analytics.