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Bryan Shaw Email & Phone Number

ServiceNow Platform Owner with 10+ years ServiceNow experience, Continual Improvement advocate, and ITIL v3/4 expert. at Pearson
Location: High Point, North Carolina, United States 7 work roles 1 school
1 work email found @pearson.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Pearson
Role
ServiceNow Platform Owner with 10+ years ServiceNow experience, Continual Improvement advocate, and ITIL v3/4 expert.
Location
High Point, North Carolina, United States
Company size
10 employees

Who is Bryan Shaw? Overview

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Quick answer

Bryan Shaw is listed as ServiceNow Platform Owner with 10+ years ServiceNow experience, Continual Improvement advocate, and ITIL v3/4 expert. at Pearson, a with 10 employees, based in High Point, North Carolina, United States. AeroLeads shows a work email signal at pearson.com and a matched LinkedIn profile for Bryan Shaw.

Bryan Shaw previously worked as Sr. Manager, Service Management Platforms at Pearson and ServiceNow Platform Development Manager at Advance Auto Parts. Bryan Shaw studied at University Of North Carolina At Greensboro.

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Email format at Pearson

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{first}.{last}@pearson.com
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Profile bio

About Bryan Shaw

An energetic leader and ITIL Expert with over 10 years ServiceNow and Service Management experience and a proven track record of overseeing platforms with multiple products deployed, leading new implementations, re-platforming/greenfielding, guiding platform architecture, driving process improvements, and managing the development and support teams. Extensive product experience with ITSM, ITBM, ITOM, HR, IRM/GRC, SecOps, Workplace Services, and Legal Service Delivery.

Listed skills include Servicenow, Service Catalog, Incident Management, Technical Support, and 30 others.

Current workplace

Bryan Shaw's current company

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Pearson
Pearson
ServiceNow Platform Owner with 10+ years ServiceNow experience, Continual Improvement advocate, and ITIL v3/4 expert.
London
Website
pearson.com
Employees
10
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7 roles

Bryan Shaw work experience

A career timeline built from the work history available for this profile.

Sr. Manager, Service Management Platforms

Current
Pearson

London, Gb

As the platform owner, responsible for leading the delivery of capabilities on the ServiceNow platform, which underpin Pearson’s global software delivery processes, as well as the enterprise business processes that support HR, IT, Security Office, Finance, Legal, Facilities etc. Led complete re-platforming of the ServiceNow environment across 5 products to reduce technical debt and enable modern, advanced capabilities. Implemeted Predictive routing to reduce manual triage and reliance on Service Desk. Oversight of the development, support, and architecture of the platform with a globally dispersed team. Stakeholder Management; working with product owners and other stakeholders across the platform (ITSM, HR, etc.) to build relationships and establish the ServiceNow product roadmap, delivering increasing capabilities and value, aligned with stakeholder needs.

Aug 2021 - Present

Servicenow Platform Development Manager

Advance Auto Parts

Raleigh, Nc, Us

ServiceNow Platform Owner at a Fortune 500 company with over 80,000 users. Owned and managed all aspects (technical & non-technical) of the ServiceNow platform, lead the Agile development process for all ServiceNow products (ITSM, ITBM, ITOM, SecOps, GRC, HR), coordinate all development activity on the platform. Responsible for managing the development & support teams, contracted resources, and vendor partners. Platform Product Owner for the 5 environments, and I still enjoy development work as much as time allows.Led the initial implementation of ServiceNow at Advance, rolling out ITSM, and ITOM, as well as later implementing Service Portal, GRC, SecOps, ITBM, and HR. Configured and implemented Virtual Agent w/ NLU, Mobile Applications, and Predictive Intelligence. Established and oversee our governance & operating model for ServiceNow, establishing & leading 3 governance bodies (technical, demand, and strategy). Established a Citizen Developer program allowing individuals outside of the development team to perform low/no code development in scoped applications thus producing faster time to market on deliverables and career growth opportunities for individuals interested in development.

Dec 2018 - Aug 2021

Servicenow Developer 3/Team Lead

Duke University Health System

Durham, North Carolina, Us

Developer and Team Lead for our ServiceNow development team. Certified ITIL Expert and Scrum Master. Specializing in Service Catalog, Request Fulfillment, Incident Management, Team Development, Scrum Methodology, Change Management, Agile Development, Problem Management, Knowledge Management, Service Management, and general platform maintenance, security, and administration. Also support management in day to day personnel oversight, serve as the primary expert resource for the development team, and oversee release/sprint planning through deployment.

Jun 2018 - Dec 2018

Servicenow Developer 2

Duke University Health System

Durham, North Carolina, Us

Developer on our ServiceNow platform. Certified ITIL Expert and Scrum Master. Specializing in Service Catalog, Request Fulfillment, Incident Management, Team Development, Scrum Methodology, Change Management, Agile Development, Problem Management, Knowledge Management, Service Management, and general platform maintenance, security, and administration.

Mar 2014 - Jun 2018
Team & coworkers

Colleagues at Pearson

Other employees you can reach at pearson.com. View company contacts for 10 employees →

MH Malcolm Hornby Chartered Fcipd, Fcmi, Bed (Hon) Malcolm Hornby Chartered Fcipd, Fcmi, Bed (Hon) Colleague at PearsonLincolnshire, England, United Kingdom View → LK Lynn Koch Lynn Koch Colleague at PearsonCity Of Cape Town, Western Cape, South Africa View → LD Leonardo Diaz Leonardo Diaz Colleague at PearsonMexico City, Mexico View → SA Shaila Ambesh Shaila Ambesh Colleague at PearsonDelhi, India View → ET Elizabeth Tong Elizabeth Tong Colleague at PearsonGolden, Colorado, United States View → JM Joy Markham Joy Markham Colleague at PearsonLugoff, South Carolina, United States View → EH Elias Huwae Elias Huwae Colleague at PearsonIndonesia View → LL Lori Lance Lori Lance Colleague at PearsonLebanon, Indiana, United States View → SV Sonia Virdee Cmgr Fcmi Sonia Virdee Cmgr Fcmi Colleague at PearsonLondon, England, United Kingdom View → TV Tania Valera Murrieta Tania Valera Murrieta Colleague at PearsonPeru View →
1 education record

Bryan Shaw education

  • University Of North Carolina At Greensboro
    University Of North Carolina At Greensboro
FAQ

Frequently asked questions about Bryan Shaw

Quick answers generated from the profile data available on this page.

What company does Bryan Shaw work for?

Bryan Shaw works for Pearson.

What is Bryan Shaw's role at Pearson?

Bryan Shaw is listed as ServiceNow Platform Owner with 10+ years ServiceNow experience, Continual Improvement advocate, and ITIL v3/4 expert. at Pearson.

What is Bryan Shaw's email address?

AeroLeads has found 1 work email signal at @pearson.com for Bryan Shaw at Pearson.

Where is Bryan Shaw based?

Bryan Shaw is based in High Point, North Carolina, United States while working with Pearson.

What companies has Bryan Shaw worked for?

Bryan Shaw has worked for Pearson, Advance Auto Parts, and Duke University Health System.

Who are Bryan Shaw's colleagues at Pearson?

Bryan Shaw's colleagues at Pearson include Malcolm Hornby Chartered Fcipd, Fcmi, Bed (Hon), Lynn Koch, Leonardo Diaz, Shaila Ambesh, and Elizabeth Tong.

How can I contact Bryan Shaw?

You can use AeroLeads to view verified contact signals for Bryan Shaw at Pearson, including work email, phone, and LinkedIn data when available.

What schools did Bryan Shaw attend?

Bryan Shaw studied at University Of North Carolina At Greensboro.

What skills is Bryan Shaw known for?

Bryan Shaw is listed with skills including Servicenow, Service Catalog, Incident Management, Technical Support, System Administration, Scrum Master, Change Management, and Scrum.

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