Field Service Engineer
Current• Coordinating and completing all field service duties including on-site and depot repairs, preventative maintenance, installations, and clinical qualification.• Completing service reports and updating relevant records in a timely manner to sustain good customer satisfaction and maintain accurate records of fielded instruments.• Providing remote assistance for customers whenever possible.• Supporting sales representatives to maximize customer uptime and assist them in maintaining their customer relations.• Investigating and creating solutions for instrument failures to assist manufacturing and engineering with upcoming revisions.