Bryan Sipe Email & Phone Number

Broomfield, Co, Us

Oakland, California, Us

• Assist in migration to Cisco’s WxCCE Webex Contact Center Enterprise platform• Setup and support Acqueon dialer integration with Cisco ICM• Support Google Dialogflow CX integration with Cisco CVP• Trained team on usage of Cisco CVP Call Studio• Installed and upgraded Cisco UCCE platform• Modified Cisco ICM scripts using ICM Script Editor• Configured UCCE platform using ICM bulk tools

Dallas, Tx, Us

• Created design documentation and diagrams for Cisco UCCE• Provided training and detailed documentation for Cisco UCCE call flow• Created detailed Cisco ICM connectivity reference diagrams• Installed and upgraded Cisco UCCE• Created design documentation and diagrams for Cisco UCS• Provided training and detailed documentation for Cisco UCS• Created various documents relating to Cisco UCS and Cisco CVP

Bloomington, Illinois, Us

• Verified and collected agent office information for entry into CUCM• Worked on team responsible for deploying 200,000 Cisco endpoints• Conducted virtual site surveys for State Farm agent offices around the country• Verified current hunt group design and informed agents of different call flows• Verified digital and analog trunk line information• Explained agent office dial plans• Explained IP Phone features and functionality

Seattle, Wa, Us

• Supported solutions for Cisco UCCE• Troubleshot and resolved VXML Gateway issues• Collected information about UCCE environment• Performed database queries using SQL• Troubleshot and resolved issues related to CVP Reporting Servers• Created reports regarding process utilization on CUSP and CUBE Voice Gateways• Created documentation regarding the importance of QoS

Reston, Virginia, Us

• Designed, supported, and configured solutions for Cisco UCCX and CUCM• Upgraded Call Manager cluster• Created implementation plan for upgrading from UCCX• Created documentation for pre-upgrade and post-upgrade steps for Call Manager• Helped to expedite CUCM and UCCX licensing by coordinating with Cisco• Created DRS backups using SFTP• Created TAC cases for ensuring proper upgrade steps were being applied

San Jose, California, Us

• Worked with Vmware ESXI terminal• Created and configured Virtual Machines using Vsphere Client• Configured Windows Server installation settings• Installed and configured Red Hat Enterprise Linux from the network using Kickstart• Used Xming to view the desktop environment in Linux within Windows• Installed and configured Symantec Endpoint on Windows Server• Configured RAID arrays

Minneapolis, Mn, Us

• Designed and uploaded all changes and documentation related to the environment• Configured and managed Fedora and CentOS Linux• Setup and maintained Windows Server Active Directory• Migrated a Windows Server domain• Configured and tested Windows DNS server• Setup Wireshark captures on Windows Server• Created logical topology of the LAN

St Paul, Mn, Us

• Configured various settings within Windows• Deleted domain users with Windows Server Active Directory• Troubleshot Windows related problems• Migrated files and settings from one computer to the next in Windows• Imaged hard drives with Norton Ghost and Intrinsic Swimage• Replaced laptop hardware components with working ones

• Setup backups using NT Backup and Task Scheduler in Windows• Troubleshot and configured Windows related problems• Documented Windows security settings and configuration• Repaired and replaced desktop hardware• Updated GPS databases with local business information• Setup and configured wireless router settings