Bryan Sleeman Email & Phone Number

Operations AnalystPerformed corrective actions auditing and ensured facilitation. Responsible for claims auditing with Metlife & Sedgwick. Oversaw timesheet audits and followed up for employees in a wide variety of roles and functions.• Focused on PTO balances and auditing.• Consistently stayed in collaboration with leadership & HR.• Led initiatives surrounding training and curriculum development.• Engaged in processes for reporting data entry and analysis.

Elgin, Illinois, United States

Acted as company representative in a variety of social media enterprises such as Facebook, Twitter and Yelp. Job required the utmost of professionalism while still being relatable. These requests varied from troubleshooting, public relations, compliments, complaints and also knowing when to not engage.• Using workflow manager received requests from various social media feeds to reply to publicly. • Multi-tasking and problem solving correctly and efficiently.• Creation of training materials. Facilitation of materials in a classroom environment.• Acting as manager for out of the office. Coaching, monitoring and employee relations with HR.• Led initiatives surrounding team building and morale.

Schaumburg, Illinois, United States

Audited business credit & created business profiles for appropriate discounting metrics. Cross departmental collaboration & meeting facilitation. Main point of contacts for major accounts such as Caterpillar, John Deere and State of Wisconsin• Responsible for profile auditing & creation. • Creation of training materials. Facilitation of materials in a classroom environment.• Developed departmental tools for real time updates to job functions, policy & procedures.• Reviewed requests from outside employees while verifying employment and proper discounting applications.

Schaumburg, Illinois, United States

Responsible for fraud claims auditing and risk assessment. Oversaw identity fraud audits and maintained case files.• ID Fraud auditing and database management.• Implementation and testing of ID Fraud detection tools.• Consistently stayed in collaboration with leadership, corporate security & law enforcement.• Creation of training materials. Facilitation of materials in a classroom environment.• Engaged in processes for reporting data entry and analysis.• Travel for national collaboration with fraud initiatives.

Elgin, Illinois, United States

Credit Review & ActivationsReview of credit applications from vendors to determine credit worthiness for service.• Credit review and utilization with Experian, Equifax & TransUnion.• Service activation in a variety of different systems which were constantly changing and evolving.• Led initiatives surrounding training and curriculum development.• Engaged in processes for reporting data entry and analysis.

West Dundee, Illinois, United States

Sales/Repair TechnicianServed as a technician with a background in cellphone sales & education. Responsible for cellphone repair & service.• Maintained organization and department management of service department

Elgin, Illinois, United States

Warehouse Order SpecialistResponsible for order fulfillment.• Verified and reviewed orders while focusing primarily on quality control.