Bryan Soledad Email & Phone Number

Philippine Red Cross Hiayan Operations - Leyte

Reporting and Monitoring Officer (2014–Present)• Collating reports from the different Participating National Societies who are implementing interventions in the assigned Municipalities identified by the Philippine Red Cross with the quantitative cumulative approach. Reports compiled such as: o Weekly Bulletin Report (narrative report per interventions) o Shelter Scrapbook (pictures of completed houses in the different Municipalities) o Recovery Update (excel format)• Field monitoring – the Progress of the Core Shelter and Shelter Repair Assistance implemented by the Philippine Red Cross with the Participating National Society.• Empowered National Societies in conducting a training and seminar on how to deliver right-timely manner of sending report using Microsoft Excel encodes data with the use of Pivot.• Conceptualize and Organized activities such as: Haiyan Operation Sportsfest 2014, Turnover Ceremony of Electronic Equipment and Turnover Ceremony of 150 Australian Government Funded Shelter in Bagacay.• Attend meetings coordinated by the different actors in the province of Leyte.• Disseminate information about the monthly field coordination meeting with the different.• Participating National Societies Head of Delegates on a monthly basis.

Tacloban City, Leyte, Philippines

University Instructor I (1st and 2nd Semester of 2013)• Prepare a syllabus with the schedule of classes for the semester.• Strengthened the learning of the students by providing hands-on activity and evaluation through unit test and term examination, midterm and finals examination.• Motivating the students by show casing visual videos and illustration of relevant topic that will enhance their capability globally in terms of entrepreneurial aspect.• Prepare school cards during after midterm and finals examination.• Prepare and submit the semester report such as: Final Grades, Syllabus with Table of Specification.

Taguig City, Philippines

Customer Service Representative – NetGear Products (2 years & 2 months)• Taking calls from Netgear customers and provides level 1 scope troubleshooting and fix. If outside of the scope, we provide the customer an option to avail a service offering/package to provide assistance on the 3rd party devices.• In terms of out of scope support, we perform troubleshooting and fix issues that are related to software issues, file and printer sharing, PC optimization, PC personalization, wireless printers, network printers, operating system upgrades, hardware/software installation.

Makati City, Philippines

eBay Customer Service Representative – General Account (1 year & 1 month)• Resolve customer complaints via phone, emails or chat support.• Verify customer account information.• Cancel or uplift the account suspension.• Assist with placement of orders, refunds or tracking the delivery of the goods.• Verify payment information made by the buyer to the seller in the data base.• Answer questions about warranties or terms of sale of the seller.• Suggest solutions when a product malfunctions.• Work with customer service supervisor to ensure proper customer service is being deliver.

Taguig City, Philippines

Contact Center Associate (1 year)• Prepares for customer inquiries by studying products, services and customer service processes.• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.• Records customer inquiries by documenting inquiry and response in customer’s accounts.• Improves quality service by recommending improved processes; identifying new product and service applications.• Updates job knowledge by participating in educational opportunities.• Accomplishes customer service and organization mission by completing related results as needed.

Tacloban City

University Instructor I (1st and 2nd Semester of 2008)• Prepare a syllabus with the schedule of classes for the semester.• Strengthened the learning of the students by providing hands-on activity and evaluation through unit test and term examination, midterm and finals examination.• Motivating the students by show casing visual videos and illustration of relevant topic that will enhance their capability globally in terms of entrepreneurial aspect.• Prepare school cards during after midterm and finals examination.• Prepare and submit the semester report such as: Final Grades, Syllabus with Table of Specification.

Zamora St. Cor. Burgos St., Tacloban City

Office Assistant (May 2006–February 2008)• Ensures the daily operations manpower are schedule accordingly. • Set target/goal setting for every day operation.• Motivating the crew by providing incentives either free meal or granting request day-off.• Prepare and ensures the employees incentives are being process and paid according to its schedule payout.• Coordinate once a month General Meeting for crew and staff.• Conduct a Performance Evaluation for every crew assigned to the different department.• Coordinate with the HR Manager in recruiting crew for a specific department.

Bachelor Of Science In Home Arts Entrepreneurship, Business Management And Marketing

Bachelor Of Science In Home Arts Entrepreneurship, Management And Entrepreneurship