Bryan Solomon Email & Phone Number

Ontario, Canada

44 King St

• Ensure that all new and old users’ contract or employment has been updated by HR\CSS• Provision all network access to the user ex. domain logins, Outlook accounts, VPN, Network drives, Group Mailbox• 1st level troubleshoot any issues with the end users provisioning and equipment• Laisse with Admin groups about special request• Correspond with Admin groups to ensure SLA’s for the business lines will be met• Change process to uphold SLA and improve and current Onboarding process• Laisse with Business lines to provide feedback to Onboarding manager about process change, and improvements

Scarborough

•Install all Bell products, phone, internet, and TV services at customers residence•Ensure that all services provided by Bell are meeting Bell Standards (troubleshoot with Bell internal apps)•Upsell existing customers that only have one of Bells services (customer will receive 35% off)•Troubleshoot any hardware issues after installation of Bell internet ( i.e. printers, laptops, routers)•Provide customer support during dispatches or field visits•Operate company vehicle in a safe manner on a daily basis

Toronto, Canada Area

Kroll Computer Systems is the industry leader in the development and implementation of pharmacy software solutions in Canada. Working in the hardware department I'm responsible for making sure the customers computer and kroll software is operational. The skills being used on an everyday basis include installing and supporting Windows operating systems Win7/2008/Vista/2002/XP/2000/SQL/2003/2008. Working with networking equipment and protocols (TCP/IP, routers, switches, firewalls). Analyzing a problem, solving and documenting. Being able to multi-task in a high volume service desk. Being able to concentrate under pressure from pharmacy owners and superiors. Since I've been at Kroll one of my goals is to be the highest call taker. This will allow me to demonstrate my skills, teamwork, dedication, and commitment to my role as Information support specialist.

This summer contract exposed myself to an array of responsibilities to the culture of on IT help desk, and a rehabilitation centre for mental illnesses. The responsibilities include, first line of support for IT Help Desk, answering all email in the IT support desk email daily. Modifying IT access as required for transfers. Installing requested hardware for Registered Nurses on different wards. ie monitors, printers, Computers, MEDcarts, etc. Managing request for Policy change with promotion, demotion, and termination. Unlocking user passwords in accordance with departmental guidelines, as well review access on a regular basis to ensure accuracy.The Culture at Ontario Shores in very respectful, warm and inviting, as it's a rehabilitation centre for mental illnesses and which employee must conduct them selves as such. Setting an example for employees as well as patients is apart of the job description.Develop and document processes for access provisioningWas in charge of upgrading all outdated printers in the hospital and installing Departmental Network Printers, and maintenance

Our main goal is to ensure that all clients have the best exposure for their business to receive new clients online. After evaluating the clients marketing needs I will present a package that will facilitate the company's marketing strategy. Responsibilities: Ensure customers contact information is correct.Inquire about current marketing strategies, and see what improvement. Implement a marketing plan for the company as well sell any necessary web products to achieve goal.

Government Mandate to install new Smart meters in every house hold in Ontario. This project was to help with the energy consumption deficit that is faced in Ontario and across the Country. Each house hold will no longer be charged by kilowatt consumption. Every house hold will be recorded when energy is used in terms of time the energy is used and will be billed according to the time of day the energy is consumed. There are peak hours where it will be more expensive to use your energy as oppose to off peak hours. Responsibilities: Assess state of meter can, if the meter has been compromised then inform my supervisor so that power stream can deal with the customer.Digitally record electrical meter reading of every house hold that installations have been done Replace existing meters with the new Smart Meter. Inspect the meter after installation that no pre existing damages will affect the house safety. Inform the customer about the purpose of the Smart meter and why the government made installation mandate.

Royal Bank has many customers that have either a credit card or line of credit. Today many people have financial difficulties paying their creditors because of work accidents, deaths, and physical/metal illness. RBC offers credit protection against all of those unfortunate incidents. The RCB campaign was an inbound campaign which CSR would up sell the customers.Responsibilities:Activate customers credit card, and explain the new features with RBC's new credit card. If customer qualifies for credit insurance explain the benefits and up sell the customer. Inform customer about interest rates on account, and ways to decrease interest and boost credit score

Rogers CSR Rogers Video offers the ability to rent movies, pay your cable or phone bill all at one destination. Rogers has many entities to the company and the local video store allows customers to take care of everything related to Rogers in one storeResponsibilities:Stock inventory including the movie walls, storage area, concession stands, wireless storage, cable storage. Up sell seasonal movie rental promotions to existing customer (mandatory). Advise customer who are purchasing wireless devices on monthly plans. Process payments for Rogers Wireless, Rogers Cable bills for existing customers. Check out movies for people that wanted to rent movies.

Project Management Certificate, Project Management

Computer Networking Technology, Computer Technology/Computer Systems Technology