• Generate reports on Asset Status for delivery to Asset Management, Desktop Support, and installation and Moves staff• Enter Demographic and data correction information into the Desktop IT Asset Management System to maintain data integrity• Monitor, complete, and route Service Tickets• Generate Metrics and Reports on Inventory• Generate Metrics and Reports on Support Procedures• Enter and maintain Desktop and Mobile specifications for Hardware and Software Installations, Moves, Changes and Returns• Provide requisition processing for Desktop, Mobile Device Hardware and Software Assets throughout their operational lifecycle

• Utilize DART 4.3.3 ticketing software to complete users self return equipment tickets at an average of 45 a week & complete over 150 technician service tickets weekly• Image new PCs using a script pushed by Altiris• Assist with managing IT inventory & tracking high value assets to ensure security of company's equipment and valuable data • Assist with blackberry customer services (Blackberry data restore & back up's) to maintain employee satisfied and functioning