○ Foster strong relationships with managed client accounts, regional and global account managers,sales, planners and other departments to ensure seamless coordination and customer satisfaction.○ Manages orders placement, processing and customer inquiries for 20 Global Strategic Accounts sitesusing Oracle enterprise resource planning (ERP) software.○ Leverages Salesforce CRM to efficiently manage and resolve over 350 Purchase Orders, RFQs,order escalations and inquiry cases a month ensuring high customer satisfaction and retention.○ Develops weekly open order reports utilizing Qlik business intelligence (BI) software○ Monitor and maintain understanding of customer pricing and contract stipulations in order to keepcompliant with customer’s master service agreement.

○Used a high level of customer service to connect and communicate with a wide array of individuals;Staff, agency leaders, community partners, clients, and families using Microsoft Suite, Workday andCisco.○ Procured departmental financial and maintenance requests such as purchase orders, invoices,donations receipts, work orders, and meeting space inquiries.○ Gatekeeper of the building security team; utilizing building security monitors, badges, COVIDprecautions, and various other security features to maintain a high level of building safety.○ Taking on various projects as assigned by program leadership and other central agencyadministrators.

○ Balanced a caseload of 15 job seekers and employed clients with developmental disabilities.○ Cultivated strong relationships with local employers to create competitive job opportunities for clients.○ Utilized electronic health records (Credible & PsychConsult), Microsoft 365, and Google Drive tomanage client data, build schedules, and develop job seeker resumes/cover letters.○ Collaborated with account managers and social workers assigned to client to develop a functionalunderstanding of the clients needs and work-life balance○ Demonstrated an exceptional knowledge of HIPAA, FMLA, and current state and federal complianceregulations in order to best protect and serve our clients and their information.

○ Used a high level of customer service to connect and communicate with a wide array of individuals;Staff, agency leaders, community partners, clients, and families using Microsoft Suite, Workday andCisco.○ Procured departmental financial and maintenance requests such as purchase orders, invoices,donations receipts, work orders, and meeting space inquiries.○ Gatekeeper of the building security team; utilizing building security monitors, badges, COVIDprecautions, and various other security features to maintain a high level of building safety.○ Taking on various projects as assigned by program leadership and other central agencyadministrators.

Event preparation; Setting up and breaking down of events based in the athletic center of the sports and university-sponsored variety. Operating audio and visual tools for athletic events such as sideline cameras, disc jockey equipment, scoreboards, and PA systems.Gameday operations prep: Admissions to games, ushering, security, and customer experience feedback.