Bryan Streeter, M.A. Email & Phone Number

Raleigh, North Carolina, United States

- Build strong relationships and serve as the voice of the customer for 25+ strategic/top revenue-grossing partners.- Drive analysis and escalate to TAC, NOC, LNP, Development, and Billing to solve customer issues.- Collaborate with Sales Account Manager to deliver quarterly business reviews, review account metrics, and conduct regular check-in.

Raleigh-Durham, North Carolina Area

• Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, risk, and cost/benefit analyses;
• Provide ongoing training, coaching and mentoring for team members
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; Oversee the management of existing programs and lead start-to-end of new initiatives, services, and product launches
• Work with internal teams to explore & implement new opportunities that add value to business goals and objectives
• Perform ongoing analysis of customer engagement and take necessary measures to improve processes, product usage & adoption; extract customer insights, understand customer behavior and provide analytics to capture.
• Utilize PowerBi, Salesforce CRM, MS Office Suite, Cisco and third-party technologies

Raleigh, NC

• Assist 1000+ patients with meeting their goals towards improving smile
• Work with hundreds of doctors nationwide to obtaining more business
• Provide new hire training/shadowing, business development, and mentoring for team members
• Quarterly cross-functional meetings with Consumer Marketing stakeholders to provider consumer insight feedback for business improvement.

Garner, NC

• Provide general oversight of the day-to-day customer service operations in a 200-employee portfolio.
• Supervise the work of a group of Account Managers and Night Supervisors who are accountable to the Director of Operations position.
• Interact with customers, and resolve customer concerns in a timely fashion.
• Monitor and evaluate all operational activities to achieve company goals, financial targets and strategic milestones.
• Conduct New Hire training and weekly sales presentations for business franchise owners.

Raleigh-Durham, North Carolina Area

• Served as the primary contact for clients and independent freight carriers while building a book of ongoing business accounts via prospecting, networking and referrals.
• Consistently tracked and traced freight movements from origination to destination, and took full responsibility for any occurrences while solving them both constructively and efficiently.
• Generated new business leads by making at least 500 cold calls and/or 10 hours of talk time per week.

Durham, NC

-Provide customer service to assist member stakeholder regarding benefits, eligibility, and claims.-Communicate as a liaison with consumers for issue resolution.-Mentor new hire employees, demonstrating daily work routines and job description.-Assist with online account navigation and troubleshooting.-Educate members on healthcare services as well as.

• Supervised multiple Hertz local rental locations in Mid-Atlantic Region for NC
• Conduct interviews and onboarding training for new hires
• Lead business retention department for increasing partnership in the area.

• Managed the daily operation of a local branch.
• Met individual sales goals as well as Hertz monthly sales quotas.

• Increased sales through the development of marketing strategies to local businesses such as body shops and car dealerships.
• Developed and enhanced new employees’ customer service and sales marketing skills.
• Facilitated monthly staff meetings and provided one-on-one coaching to improve employee performance.

Chapel Hill, NC

• Educate special needs clients on becoming self-sufficient in life skills
• Develop daily living routines to maximize clients’ skills, abilities, and independence
• Provide therapeutic support and supervision to residents while promoting and fostering residents’ participation in their homes and in the community
• Follow RSI guidelines and procedures to create and maintain therapeutic rapport with residents

Charleston, South Carolina Area

-Film, produce, and edit 500 hours of live stream from various Citadel games, including Wrestling, Baseball and Track/Field-Facilitate student athlete interviews- Communicate with athletic and administrative professionals to ensure the proper functioning of Citadel's broadcasting

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Master Of Arts - Ma, Executive Leadership