Bryan Strong Email & Phone Number

Remote

Responsible for leading the client services team to ensure that all clients receive top-quality service and support. You will manage client relationships, oversee account management, and develop strategies to enhance client satisfaction.Skills and responsibilities include:- Client relations: Building and maintaining strong relationships with clients to understand their needs and address their concerns.- Leadership: Mentoring, and motivating a team of account managers to deliver exceptional service.- Strategic planning: Developing strategies to improve client engagement and satisfaction.- Communication: Communicating effectively with clients, team members, and stakeholders to ensure clear expectations and timely resolution of issues.- Problem-solving: Identifying and resolving client issues promptly and efficiently.- Business development: Identifying opportunities for cross-selling and upselling to existing clients.- Collaboration: Working closely with cross-functional teams to deliver on client needs and achieve business objectives.- Analytical skills: Analyzing client data to identify trends, opportunities for improvement, and best practices.- Innovation: Developing creative solutions to meet client needs and drive growth.

Remote

Responsible for using analytical skills to evaluate and make recommendations to the company's leadership. Tasked with the development and implementation of strategic plans to meet business objectives.- Analytical thinking and problem-solving: gathering, analyzing, and interpreting data to identify trends and areas of improvement.- Communication: effectively conveying ideas, insights, and recommendations to the company’s leadership.- Strategic planning: designing, developing, and implementing strategic plans to achieve business goals.- Leadership: leading cross-functional teams and collaborating with stakeholders to drive the company’s strategic initiatives.- Project management: overseeing and coordinating multiple projects and ensuring their successful completion.- Industry knowledge: keeping up-to-date with industry trends and best practices to inform decision-making.

Remote

Evaluate operational efficiency, routing management, and analytic support. Provide direction and recommendation on further strategic moves to impact profitability. Create and distribute scorecards to manage operational compliance, payroll management, finance management, and recruiting metrics.

Richmond, Virginia Area

Job responsibilities include planning, analysis, and oversight within the operations divisions; including but not limited to Client Services, Customer service, support staff and field overlap. This involves implementing an analytics approach to support future planning, project pricing and implementation, and cost savings opportunities within divisional purview. In addition would provide department streamlining to improve operational efficiency, workload, and project implementation methodology.

Richmond, Virginia Area

Provide regional support and data analysis for Northeast region of TNG/RMSI. Direct communication flow and account followup with field managers and merchandisers to ensure completion.Analyze reports identifying trends and potential opportunities. Use analytics to proactively address opportunities once they have been identified. Specifically, frequent analysis of TNGm/RMSI activity via proprietary systems. Follow up with divisions as needed to implement a larger analytic approach based on data analysis. Provide support for SVP/RVPs on Route Optimization/Remapping, budget analysis, and other implemented analysis. Interact with client services to provide analysis on billing, pricing, and project implementation.

Virginia, Maryland, Delaware, West Virginia, Pennslyvania

Coordinated and oversaw all aspects of in store merchandising. Including but not limited to supervision of District Supervisor staff and to assure that all the client's objectives and standards set by the company are being met for their respective territory. Weekly Breakdown:50% Staff Management - Clearly organizing, communicating and instructing staff on corporate goals and procedures. Coordinating with District Supervisor's to assure store service level is acceptable. Setting goals, reviewing staff's performance and counseling for improvement when necessary. Working with direct reports to create a sense of buy-in/ownership. Addressing employee issues on an as needed basis.20% Reporting Analysis - Analyze reports identifying trends and potential problems. Acting proactively once problems have been identified. Specifically, frequent analysis of RMM & Rep activity via proprietary systems. Follow up with direct reports as needed based on data analysis.10% Hiring & Training -- Aware of all territory staffing requirements. Assisting RM's in hiring merchandisers. Provide ongoing training for regional managers to improve their skills and competencies. Training new managers and merchandisers when necessary.10% Customer Interface - Developing rapport with store management. Keeping frequent in person, phone or email contact with store management to assure SMS is delivering at an acceptable level. Identify strengths and weaknesses through contact with store management.10% Travel & Meetings - Traveling to store locations. Participating in meetings with corporate office and regional managers. Assuring communications from these meetings reach all necessary parties.

Cleveland/Akron, Ohio Area

As a District Supervisor was responsible for managing all facets of the merchandising staff with the main focus being to provide exceptional service to TNG's retail clients. Supervisors are expected to be in the field a minimum of 4 days per week.Weekly Breakdown:40% Managing Staff - Working with each merchandiser at least once a quarter to ensure each merchandiser is completing their tasks in a timely, professional and detailed manner. Maintain frequent contact with merchandisers to communicate new process, procedures, chart progress, and resolve issues etc. Counsel merchandisers when performance warrants it and deal with employee issues as they arise.15% Servicing Stores - Visit each store in territory once a quarter. Preparing for the visit by printing out forms, surveys, merchandiser info, etc. Assume responsibility for new store set up and rep assignment for all stores in the region. Meet with store management and create a positive relationship and making sure their needs and expectations are met on every visit.15% Hiring & Training -- Working pro-actively with recruiter to maintain appropriate staffing level. Complete final interview and send in necessary paperwork. Training new hire in all facets of their job. Continue with on-going training for merchandisers as needed including follow up visits after initial hire.25% Travel & Meetings - Traveling to store locations within market. Participating in meetings with corporate office and Divisional Sales managers. Assuring communications from these meetings reach all necessary parties.5% Report Analysis - Analyze reports identifying trends and potential problems. Utilize IVR on a daily interval to monitor rep activity and responses to individual store situations. Follow up with direct reports as needed based on data analysis

Cleveland/Akron, Ohio Area

UoPX Academic Counselors (ACs) provide academic advisement, coaching, and individualized support to a diverse population of students. Working with students from their first class through to graduation, ACs focus on empowering students to plan for their educational goals. ACs collaborate with students to develop customized and meaningful action plans, sustain their educational growth and development, and encourage progression toward graduation. ACs contact students continuously in their programs to influence academic success, boost student morale, and help students maintain a strong commitment to earning their degree. ACs make use of strong analytical skills to assess student needs and effectively plan for upcoming challenges that could impact a student’s educational journey. ACs plan appropriate intervention strategies that target support and resources to students when they need it most. As the student’s liaison to the University, the AC educates students about policies, procedures and University requirements to ensure student understanding. ACs are the bridge between students and University administration, ensuring students have access to the information they need to make informed decisions.Develop meaningful relations across a diverse population of students to facilitate progression student success.Collaborate with and coach students through their program by creating specific action plans to remove roadblocks and support their advancement, and long-term success.Act as a liaison between the University and students with respect to degree options, program requirements and graduation. Provide students with accurate, complete and timely information on University policies and procedures.Coordinate with students on all credit options to develop an academic plan that is best suited to their needs and career goals while taking into consideration how to minimize cost and time to graduation.

Cleveland/Akron, Ohio Area

The Zone Manager (3-5 stores) role is similar to an innovative business entrepreneur and owner, with special emphases on comp sales, used sales, talent retention, trades, customer experience, and loss prevention. Within GameStop's broadly defined parameters, Zone Managers have the autonomy, authority, and responsibility to inspire outstanding business results through others as the leaders of their district's performance development strategy.Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.Directly influence the talent development and business results of several field teams through GameStop'sglobal performance management strategy and related tools, such as development planners and performance worksheets.Ensure that successful on boarding and development occurs throughout the district.Communicate the potential that others have to grow with GameStop, including career path information.Encourage outstanding business results by focusing on specific behaviors and outcomes. Use the STAR/ARfeedback model, Interaction Guidelines, and Key Principles when interacting with others.Personally model the professional conduct expected of all GameStop leaders.Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and customer service data. Validate that stores are scheduling based on sales trends and business needs.Empower store teams to act quickly and creatively to resolve customer issues, and respond effectively tocustomer issues elevated to the multi-unit or corporate level within three days.Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner. Collaborate with the Regional Loss Prevention Manager to respond favorably to all shrink reduction and safety opportunities.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General

Associate Of Science - As, Computer And Information Sciences, General