Bryan Strother Email & Phone Number

Richmond, Virginia, United States

Supporting monitoring applications such as Auvik, NinjaRMM, Fortisiem, and Meraki to improve productivity and reduce white noise to our operation center. Working with entry level python and javascript to connect and improve monitoring systems with other business applications.

Richmond, Virginia Area

-Responsible for setting up SNMP based monitoring tools -Configuring port forwarding, NAT, and access-list on networking devices.-Providing support to our technology teams for all monitoring and remote access tools. -Preforms on-site assessments working with customers to develop remediation plans and onboard equipment into our monitoring systems for.

Richmond, Virginia Area

• Providing feedback to the supervisor and/or manager on co‐worker’s performance. They may be involved in the performance evaluation process.
• Assigning work and recurring tasks to subordinates.
• Providing advice and assistance on work techniques, best practices, and subject‐matter expertise to subordinates.
• Point of escalation for Technical Assistance Center (TAC) Server and PC Teams.
• Supporting Active Directory, DNS, DHCP, and other typical Server technologies; VMware and Hyper-V virtualization technologies and concepts; Microsoft Office 365 offerings; Microsoft Exchange 2003 and up; backup.

Richmond, Virginia

Managed staff on multiple shifts in a 24 hour TAC/NOC environment that supports local and global companies in Microsoft, Cisco, VMware, and Citrix technologies. Ensured time management and clear communication via a ticket system to our clients. Provided training and knowledgebase articles to team with thorough documentation​. Organized team building events.

Remote Technical Support Helpdesk and NOC Management.

Network Administration, Onsite Technical Support, Implementation of Disaster Mitigation and Recovery Plans, Website Administration, and Graphics Design.