Bryan Sutherland Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Managed IAM team that facilitated RSA token expiration replacement efforts for approximately 4k users in 2023Managing IAM team members located in North America, and the UK, and in PuneFacilitated cross training to allow teams located in North America, the UK, the Philippines, and India to mutually support each other across different time zonesResolved and managed support escalations for access issues and onboarding issuesWorked with HR business partners to create onboarding procedures to improve onboarding experiencesManaged and directed IAM team working on a divestiture project involving roughly 600 usersServing as technical POC for MFA registration issues for edge business unit integration activitiesMajor stakeholder and POC for IAM integration efforts for onboarding roughly 2500 users during an M&A projectSupplied audit information for Federal audit examinersParticipated in QAR activities and managed team members to complete assigned audit tasksMajor Stakeholder in Sailpoint IIQ implementation for the enterpriseIntegrated IAM team into Splunk / Victor Ops on call rotations

Atlanta, Georgia, Us

Promoted to Supervisor of Identity and Access Management.Assisted with managing a team of nine in North America and the Philippines. Assisted with onboarding and new hire access escalations.Assisted with account correlation escalations for Sailpoint IDN.

Atlanta, Georgia, Us

Onboarded and off-boarded team members for the Global Payments organization and edge business unitsManaged Active Directory user accounts, security groups, and participate in quarterly access audits for SOX complianceManaged team member Azure AD accounts Managed Google Workspace accounts using BetterCloud.Used Sailpoint to correlate email accounts and identities with for SSO user account managementUsed Microsoft SQL to research team member employee data recordsCreated and maintain procedures and instructions for team processesMaintained 5C Security Clearance to support U.S. Department of Education contract.

Atlanta, Georgia, Us

Led a team of 3 Desktop Support Technicians responsible for supporting the Heartland Service Center and providing Tier 2 VDI support for the Allen, Secure Exchange, GPN and Prod VDI environments and supporting telephony systemsSuccessfully accomplished a Windows 10 OS migration for the Heartland Service CenterProject stakeholder and vendor POC with the Network Technology Refresh (NTR) project for the Heartland Service CenterWas a major stakeholder in developing a support model for remote users to successfully work from home for Business Continuity Planning for COVID-19 in 2020Assisted with the onboarding of new employees including procuring and deploying equipment to the end users (laptops, workstations, monitors, etc.)Active Directory (end user account administration, computer and printer management)Major stakeholder with the Safenet server migration effortUsed BetterCloud to manage Google Workspace user accounts and to manage Chrome OS devicesUtilized Sailpoint to participate in quarterly access audits and administering user accounts for Sailpoint

Oklahoma City, Oklahoma, Us

Supported daily operations within the Jeffersonville call center and operations external to the USAProvided remote support to users located off site and outside of the USAConfigured workstations and telephony devices for end user workstations to support 800+ usersProvided support for printers located at the Jeffersonville call centerAdministered access to Active Directory and 2 factor authentication systems for GSuite and CDE environments (Safenet, Microsoft Authenticator, and RSA Multifactor)Participated and managed several projects to incorporate the legacy applications / systems for Heartland Payment Systems and Global Payments (including VDI and VPN support)Assisted in deploying Google for Work (GSuite) to the Heartland Service Center

Oklahoma City, Oklahoma, Us

Worked with a team of 4 Desktop Support Technicians completing various job duties (IT Sales Support, HSC End User Support, and Google Service Delivery teamParticipated in an on call rotation for HSC Desktop Support TeamWorked with auditors to perform PCI quarterly audits of the VDI Infrastructure and CDE workstationsProvided troubleshooting support to Point of Sale Deployment teams and the Point of Sale Repair labTeam assisted with the World Wide Google rollout to the EnterpriseServed as a Google Guide for the Jeffersonville location

Hanover, Md, Us

Provided end user support at Neustar located in Louisville, KYProvided end user support to the US Army recruiters located nationwide and US territories from the Human Resources Command Center located at Ft. Knox, KYMaintained Secret Security Clearance while working at the Human Resources Command facilityCompleted CompTIA Security+ certification

Associate Of Science (A.S.), Computer Information Technology

Bachelor Of Applied Science (B.A.Sc.), Aeronautical/Aerospace Engineering Technology/Technician