Bryan Talbert Email & Phone Number

Responsible for all corporate travel arrangements for all of ACN, Inc. Corporate/Event travel, air, car, hotel, chauffeured transportation, room blocks, GetThere administrator, reconciliation of corporate American Express statement, queues, ticketing, voids, refunds, exchanges, negotiated hotel rate uploads. Some ARC/TRAMS experience.

Responsibilites include working cases in Peoplesoft, sorting and loading hotel preferred lists to Insite, Service Quality Management support. Being a project resource for GDS Conversions, New business implementations, deimplementations, and Qrobot support.

Atlanta, GA

Help desk call center agent

Home based agent on Koch Industries account. Domestic and International travel reservations, car and hotel. Responsibilities include answering incoming calls, queue management, issuing tickets, exchanges, voids, refunds. Quality Assurance tracking and customer service. Prior to this assignment, employed over 1 year with Racing Logistics (NEXTEL Cup, Busch.

Responsible for day-to-day operations, phone reports, monitoring and coaching agents, service level reports, Ibank reports, Resx administration, Airweb administration, conducting monthly staff meeting, time sheets/payroll, attendance, debit memos, Cornerstone auto ticket support, Resmail support, quality control, and sales.

Domestic/International corporate travel consultant on $11 million Koch Industries account. Debit memos and Get There on line support. Also duties included technical leader responsible for all computer maintenance, PC/windows upgrades, email administration, PC moves and weekly phone reports to Koch Industries travel manager.

Began as corporate travel consultant, then transitioned to floater, assisting accounts on “as-needed” basis, cross trained on Sabre and Worldspan. Managed Sealy mattress on sire location for 2 years. Responsible for payroll/attendance, management reports, phone reports, service level reporting, monthly management report to Vice President of Southeast.

Began as corporate travel consultant on NationsBank/Bank of America account for the first year, then promoted to supervisor. One of only five agents to reach over $1 million in individual sales during first year out of 35 full time agents. Responsible for attendance, payroll, phone reports, quality control and ticketing.Customer service and client relations.

Managed day-to-day operations, responsible for ARC reports, quality control, new accounts and sales. Corporate and leisure bookings in addition to groups.

Responsible for getting my crew from race to race and overseeing all aspects from practice, qualifying and race day. Managing individuals, hiring, training and necessary assistance in warehouse, including forklift operation. Taking tire temperatures and monitoring tire wear throughout entire weekend of racing activity. Also conducting tire tests and client.

Duties included mounting/dismounting, balancing race tires at all Winston Cup and BGN events. Taking tire temperatures, monitoring tire wear and tire testing.

Education record

Diploma, Tourism And Travel Services Management, 3.8