Bryan Thornton Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

I am an ACD/IVR Engineer at Alphanumeric Systems. I work in the NICE inContact (CXone) platform supporting global leaders in the pharmacological industry. I keep up on Knowledge Management and ServiceNow, my primary role currently is the telephony side of things. Try and learn everything if you can, right?

Raleigh NC

Knowledge Base Manager working in ServiceNow for RTI International I handle both the user-facing knowledge base as well as the internal IT knowledge base. My primary responsibilities include enabling the Service Desk Agents to support upcoming changes in the environment as well as prepare them to support new products as they role out. I am the liaison.

Cary, NC

I have been the Knowledge Base Manager for the Toyota Financial Services Service Desk since 2016 I have also taken on a role as one of the Fresher Trainers for HCL America. Working with the guidelines laid out with the “NC Works” program to teach the basics of IT technologies and processes to help get new employees started working in the field of.

Cary, NC

I am the first line of contact for all TFS employees. I handle everything from password resets and access control to network connectivity. I work with windows and VMware to remote into users machines to handle any issues that can be done remotely. As a last resort I route tickets off to internal resolver groups for resolution.Provide tech support for.

Raleigh-Durham, North Carolina Area

Completed file migrations from Windows XP to Windows 7 desktops at State Farm agent locations in and around the Raleigh area.Installed HP Desktop computers, HP All in one printers as well as HP stand-alone printers.Provided Windows 7 introduction employees new to the operating system.Installed Network Attached Storage devices and removed preexisting on.

Provided third-shift security services for a medical research facility. Oversaw a variety of animals kept at the facility and assisted in minor medical care of the animals. Performed IT support for the security staff by troubleshooting, diagnosing, and resolving system and network issues, Maintained the server room on-site, Added new employees to the.

Raleigh, North Carolina

Received member loan applications and researched account and credit history to process for approval or denial.Contacted applicants if any further information was required and continued to assist them through the process.Trained new processors in the Internet Loan Department as well as other loan departmentsEffectively communicated loan status and issues.

Raleigh, North Carolina

Received calls and provided outstanding customer service in a fast paced, call center environmentProvided general information and answered member questions regarding their banking needsSupervised the night shift, monitoring employee performance and handling escalated customer issues

Trained and managed the soldiers in the 3rd Battalion, Battalion Mortars Reconnaissance TeamDeployed to Afghanistan for 6-months serving as a mortar instructor and team leaderServed a 10-month Special Duty Assignment at Ritz-Epps Physical Fitness Center at Fort Bragg, starting on an entry level role and working up to assistant manager position

Information Technology

Education record

High School Diploma, Education And Human Services