* Focuses on the customer experience by creating a welcoming environment and managing customer issues and complaints as needed.* Trains, observes and coaches staff members to continually improve the customer experience.* Plans, coordinates and executes merchandising and sales promotions in a timely manner.* Ensures all pricing, signage and display information is accurate and up to date.* Inventory management support by ensuring receiving accuracy and conducting regular shelf audits.* Maintains relationships with vendors and distributor representatives to make decisions on products.* Writes employee schedule based on the needs of the business while working within the payroll budget.* Continuously developing leadership skills and product knowledge through online and in person training classes offered through Binny’s.

District Team Leader – Illinois/Indiana * Promoted to District Team Leader after acquisition of Zoey’s by Bentley’s Pet Stuff (2016).* Managed a district of 13 teams, maintaining and maximizing store performance through consistent and effective coaching and feedback. * Performed regular store visits to evaluate and identify sales growth, marketing events and customer service opportunities.* Led employee recruitment, hiring, promotion and termination activities within the district.* Opened 6 new locations and provided marketing, merchandising and operational support.Store Manager / Team Leader * Placed weekly orders, received orders into QuickBooks Point of Sale and verified invoices.* Analyzed inventory levels and reorder points based on sales analysis.* Attended distributor shows and met with vendor/distributor representatives weekly to obtain knowledge of industry trends and new products.

* Worked with a group of special needs students, understanding their individual needs to reinforce the learning of material and development of social skills.* Maintained confidentiality and a safe work environment for students and staff.* Collaborated with staff to attend to students’ needs and participated in professional development training programs.

* Exceeded sales goals by maintaining strong product knowledge and up-selling customers.* Managed store associates including hiring, training, scheduling and evaluating performance.* Worked with the company’s purchasing team to source products for customers.* Merchandised and re-stocked shelves in addition to managing inventory.

* Assumed responsibility for overall business accounting including banking, invoicing, bill payment, payroll and cash reporting. Proficient in Quickbooks and Microsoft Office.* Purchased and programmed Point of Sale Systems. Responsible for inventory management including ordering of bakery goods, ice cream, and general store merchandise for all store locations.