Bryan Tilley Email & Phone Number

Raleigh-Durham, North Carolina Area

📊Direct work scheduling of 58 staff personnel. I oversee the cleaning of two departments; the GMP manufacturing area with one GMP manager, two GMP supervisors and four GMP leads and janitorial cleaning for the account with one janitorial manager and four leads. I conduct site evaluation and audits, maintaining budget oversight, customer satisfaction, and account retention. My role is to track monthly billing to accurately capture overtime, expenditures and consumables and direct staff orientation and training to ensure quality and cost-effective service delivery. Notable Accomplishments: 📌Rescued a critical account by improving customer relationships through the delivery of consistent and high-quality janitorial and GMP cleaning services. 📌Expanded the staff by nine to introduce a robust Covid 19 disinfectant program that gave the client confidence that they have a safe work environment.📌Conducted daily staff meetings and monthly training sessions that motivated the team, improved performance, and kept everyone informed of any program changes.📌Capitalized on opportunities to expand revenue while keeping tight control over budget expenditures through ongoing financial analysis.

Raleigh-Durham, North Carolina Area

📊Oversaw a staff of four managing commercial landscape properties, ensuring contract requirements were met for a new gated community account. Managed all jobs cost-effectively and within budget. Notable Accomplishments: 📌Collaborated with the property manager to resolve issues with the previous landscape company, including getting the irrigation system to work correctly which helped improve the property's floral and greenery appearance.📌Outstanding performance built a strong relationship with the owners resulting in a contract award at a sister property in Wilmington, NC, and prompting the creation of a new division. 📌Created opportunities for incremental contract revenue by gaining the trust of homeowners.

Raleigh, North Carolina, United States

📊Created work orders, supervised scheduling, and ordered materials needed for all incoming warranty and service requests. Oversaw a crew of four, ensuring all jobs were completed per job scope and due date. Notable Accomplishments: 📌Instrumental in creating a warranty and service department that met the demands of a growing landscape business.📌Increased revenue through excellent team service that resulted in many enhancement opportunities.

📊Delivered a high-value customer service response. I managed and monitored the Honeywell system to ensure HVAC and lighting were working correctly for the school. I oversaw general maintenance requests, including monthly PM’s for the exit lights, emergency lights, and gas valves through the campus. In this role, I secured and evaluated contractors for larger jobs and directed a team of up to four staff. I was an essential contributor to the development of a more accurate annual budget. Notable Accomplishments: 📌Collaborated with Duke Energy to replace all lights with LED to save the school money on energy bills.📌Programmed the HVAC system for maximum cost and operational efficiency.📌Negotiated favorable vendor pricing for the school on all materials and equipment purchases.

Zebulon, North Carolina, United States

📊Supervised and managed operations of the CNC Machine Shop, Fabrication Shop, and Weld Shop. I oversaw all operational areas of the business, including purchasing, customer service, and supervising field install. Notable Accomplishments: 📌Increased revenue and diversified the business portfolio by securing pharmaceutical accounts, which helped the company build a new pharmaceutical division.📌Facilitated improved operational performance during a period of significant company growth.📌Introduced a recruiting and onboarding program that attracted highly skilled workers, retained them through bonuses, and used vendor training to strengthen their skills and performance.📌Improved safety performance through regular production meetings and customized client programs.

Raleigh, North Carolina, United States

📊Directed operations of the CNC machine shop with four supervisors overseeing 50-75 employees. I trained scheduled, motivated, and coached the Manufacturing Shop to meet the needs of our customers. Notable Accomplishments: 📌Built a shop that delivered an outstanding operational performance as sales grew from $2.5M to $7M.📌Instrumental in ISO9001 certification to expand business to making precision aerospace and military parts.

High School Diploma

Education record