Bryan Torralba Email & Phone Number

Bridgeport, Ct

Selected to control and manage AR and AP functions. Devised a monitoring system to ensure customers’ accounts are easily tracked for changes in payment habits, and to make certain compliance to agreed payment schedules is firmly in place. Records all finalized repair orders to respective accounts daily, and prepare statements and invoices for immediate billing. Provides daily reports to management, highlighting potential problem accounts and include recommendations on how to address such issues accordingly. Established and maintains close coordination with Service Department for timely availability of repair estimates, and sends the same to particular customers for deposit requirements prior to project commencement. Performed data reconciliations, ensures that all payments, charges and credits are recorded properly and on-time.

Bridgeport, Ct

Designated to resolve open balances and billing issues of students’ accounts. Prepare invoices and billing statements to various local and international government institutions, and corporate sponsors of select students. Post and remove holds, fees and other charges as necessitated. Reconcile grants, scholarships, and financial aids awarded with current tuition charges to determine remaining account balances and credits. Review and update accounts to reflect health insurance charge or waiver, book vouchers, and other adjustments. Perform cashiering duties, including posting and processing of payments and refunds, daily bank deposits, and GL balancing and closing. Serves as frontline person at the Bursar’s window responding to all inquiries and concerns from students, parents, faculty, administrative and support staff through personal and telephone communications in order to address or refer issues not served directly by the Bursar area.

Inglewood, California

Handled billings and collections from 80+ term customers, as well as preferred C.O.D. customers with pre-arranged payment schemes through mailers, telephone, email, and face to face negotiations. Provided administrative support to Customer Service Department through performing over-the-counter sales for faster turn-around of customers during peak store hours. Established partnerships with key departments to ensure proper resolution of vital corporate issues, customer concerns, and maintain up-to-date customer database.

Greater Los Angeles Area

Performed telephone duties to handle customer inquiries, promote and sell office products to copy centers, business services, law offices and other retail stores. Demonstrated solid customer support by identifying and matching the right products and service to their needs. Formed a close working relationship with Purchasing, Warehouse, and Shipping departments to ensure that customer orders, and response to inquiries and requests are served accurately and efficiently. Developed proactive communication with customers to ensure satisfaction to services provided, nurture customer loyalty, and guarantee customer information is up-to-date and precise.

Cainta, Philippines

Appointed to ensure and maintain dealership network’s high compliance rate to customer satisfaction enhancement programs and facilities standards by conducting regular audits at 14 dealerships and 41 outlets nationwide. Instituted standardized vehicle sales procedures, walk-around presentation, financing explanation, and vehicle release/delivery practices, processes that became a benchmark in the Philippine Auto Industry and adapted by the company’s headquarters in Tokyo, Japan.

Bachelor Of Arts (B.A.), Human Resource Management

Education record